Key Facts

Remote From:

Full time

English

Hard Skills

Technical Writing Field Notes Knowledge Management Training Documentation Information Architecture Applepay Hardware Verification Language 5G Technology Bluetooth Process Flow Diagrams +15 more

Other Skills

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Communication
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Teamwork
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Detail Oriented

Roles & Responsibilities

Proven experience as a technical writer translating complex technical concepts into clear, user-centric content.
Ability to partner with developers and cross-functional teams to document technical concepts and under-the-hood mechanics.
Experience planning, building, and maintaining a centralized documentation portal or knowledge base with defined standards, style guides, and templates.
Hands-on experience testing hardware/software interfaces and verifying feature accuracy to produce practical, real-world guides.

Requirements:

Plan, build, and manage a centralized documentation portal, ensuring a seamless self-service experience for customers.
Define and document technical standards, style guides, and templates to ensure all customer-facing content is consistent, professional, and scalable.
Audit and curate the existing backlog of technical information, transforming scattered data into a structured and easy-to-navigate knowledge base.
Get hands-on with Payter hardware, software and service interfaces to verify features and ensure all guides are accurate and practical for real-world use.

PAYTER

Financial Services

About PAYTER

Payter is a fast-growing Dutch company and expert in the global field of Cashless Payments and contactless NFC technology. Payter offers an unique payment platform, combining Payments, with private loop cards, loyalty and telemetry. The Payter terminals are available in different form factors providing a flexible solution for all unattended environments. Experience learns that adding Cashless Payment solutions not only increases the revenue of machine by 15%, it also increases the user experience and allows a real-time data connection to the machine. This coupled with several payment solutions (NFC, Apple Pay, Samsung Pay etc.) create endless new possibilities for the vending Industry. These new possibilities will reshape the way the vending sector connects to the customer, manage machines park etc. Payter is continuously innovating to provide products and services that allow organizations to benefit from this evolution and their core business.

Company type: SME

Industry: Financial Services

Founded: 2018

Company size: 11 - 50

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Job description

We are growing rapidly and constantly launching new innovations. To support this momentum, we need a Technical Writer to bring structure to our technical landscape and build a world-class documentation portal. This isn’t just about writing manuals. You will be the architect of our knowledge and how we share that clearly with our customers and partners, diving deep into our ecosystem. Everything from detailed API guides to release notes, best practice reccomendations, diagrams and flows, training manuals, user guides and more. We are looking for a truly technical writer who enjoys partnering with developers to master our under the hood mechanics. You will be the translator who tests our tech firsthand and turns complex data into clear, engaging content that empowers our customers.

Responsibilities

● Plan, build, and manage a centralised documentation portal, ensuring a seamless self-service experience for our customers.

● Define and document technical standards, style guides, and templates to ensure all customer-facing content is consistent, professional, and scalable.

● Audit and curate the existing backlog of technical information, transforming scattered data into a structured and easy-to-navigate knowledge base.

● Get hands-on with Payter hardware, software and service interfaces to verify features and ensure all guides are accurate and practical for real-world use.

● Act as the primary communication bridge between the Development and Product teams and our customers, translating technical complexity into clear, user-centric content.

● Work within the Product team to proactively identify documentation gaps and ensure all new hardware and software releases are supported with high quality release notes and supporting documentation.

About Payter

At Payter, we are innovators, pioneers, and leaders in the dynamic realm of contactless and cashless payment technology in a wide range of markets such as Electrical Vehicle Charging, Transportation, Retail, Hospitality, Vending, Charity, Parking, and beyond. The adaptable Payter platform accommodates a diverse range of payment technologies (NFC, EMV, ApplePay, GooglePay, etc.), international banking processes, closed-loop payment and loyalty schemes and telemetry. Through continuous innovation and in-house development, we redefine how vendors connect with their customers, empowering them to boost revenue, enhance user experiences, and access real-time sales and performance data. We support a broad range of technologies, from Contact & Contactless EMV, Mifare, WiFi, 5G, Bluetooth, Touch Screens and more. Our state of the art products have an extremely long service life, are of high quality, compliant with multiple international standards, boast great design, are user-friendly for all, multifunctional, and easy to integrate.

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