Role overview

Qualifications

10+ years in pre-sales engineering, solutions architecture, or technical consulting supporting enterprise B2B SaaS customers.
Experience leading and developing Solutions Engineers while maintaining hands-on credibility in complex enterprise or public sector sales cycles.
Strong executive presence and communication with the ability to tailor messaging for administrators, technical staff, and agency leadership; deep domain knowledge in IT operations, RMM, endpoint management, and ITSM-adjacent platforms (especially in the public sector).
Proficiency with enterprise tools and environments, including Windows, Linux/macOS, networking concepts (DNS, VPNs, firewalls), scripting (PowerShell/JavaScript/VBScript), and familiarity with Salesforce, Jira, and similar systems.

Responsibilities

Own the full pre-sales technical experience across the enterprise space in North America, guiding prospects through evaluation, product demos, architecture design, and proof-of-concept stages.
Lead and mentor Solutions Engineers supporting the region while remaining hands-on in strategic deals, stepping into complex technical evaluations, architecture discussions, and PoC engagements when executive technical leadership is needed.
Own the technical strategy by identifying repeatable patterns across opportunities and translating insights into scalable pre-sales playbooks, demo standards, and enablement for the broader SE team.
Partner with onboarding and Customer Success teams to accelerate time-to-value and ensure long-term adoption across large, distributed enterprise environments; collaborate with Sales leadership to align technical value with customer goals.

Key facts

Remote from: Texas (USA)
Full time
Expert & Leadership (>10 years)
Solution Engineer
English

Other skills

Team Leadership
Communication
Leadership
Adaptability
Strategic Thinking
Relationship Building
Emotional Intelligence
Executive Presence
Problem Solving

About the company

NinjaOne

NinjaOne is a leading unified IT operations solution that simplifies the way IT teams work. With NinjaOne, MSPs and IT departments can automate, manage, and remediate all their endpoint management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 10,000 customers around the world, and is consistently ranked #1 for its world class customer support. NinjaOne has been recognized as the best rated software in its category on G2 and Gartner Digital Markets for the past 3 years.

Company details

Company typeScaleup

Company size201 - 500

Links

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Job description

Description

About the Role

We’re seeking a sharp, trusted, and highly autonomous Area Vice President, Solutions Engineering to help drive NinjaOne’s continued growth across the enterprise market. This is a builder role and an opportunity to help shape how we engage complex enterprise customers across the region while developing and guiding Solutions Engineers supporting the business. You will play a key role in defining technical engagement models, scaling enterprise technical wins, and setting the standard for pre-sales excellence across North America. As a player and coach, you will own the strategic technical relationship with prospects, customers, and partners while partnering closely with Enterprise Sales to influence deal strategy and drive measurable impact. You will lead and develop a team of Solutions Engineers while remaining hands-on in complex opportunities, ensuring customers clearly understand the value of the NinjaOne platform and how it supports their IT operations at scale. You will collaborate closely with Sales Leadership, Enablement, Product, and Customer teams to ensure alignment across the technical sales motion while helping build the playbooks, tools, and repeatable processes that allow the enterprise business to scale across the region.

Location: Hybrid - Remote in Austin, TX

Travel: ~30%, including strategic customer meetings, industry events, and internal collaboration

What You’ll be Doing

Own the full pre-sales technical experience across the enterprise space in North America, guiding prospects through evaluation, product demos, architecture design, and proof-of-concept stages

Collaborate closely with Account Executives and Sales Leadership to drive regional growth and align technical value to customer infrastructure and operational goals

Lead and mentor Solutions Engineers supporting the region while remaining hands-on in strategic deals, stepping into complex technical evaluations, architecture discussions, and proof-of-concept engagements where executive technical leadership is needed

Own the technical strategy, identifying repeatable technical patterns across opportunities and translating those insights into scalable pre-sales playbooks, demo standards, and enablement for the broader SE team

Partner with onboarding and Customer Success teams to accelerate time-to-value and ensure long-term adoption across large, distributed enterprise environments

Support the review and alignment of technical content within RFIs, and customer evaluation processes providing subject matter expertise without owning full proposal management

Serve as a strategic voice between Sales and Product surfacing regional customer feedback identifying feature gaps and influencing roadmap direction

Build and maintain reusable technical assets including lab environments, demo flows, battlecards, and scripts to support a scalable AE-to-SE model

Represent NinjaOne at regional industry events, conferences, and customer forums

Help shape the future of the Enterprise SE function contributing to playbooks, processes, and cross-functional alignment across the organization

Other duties as assigned

Technical Requirements

Proficiency in Windows environments, registry services performance troubleshooting

Familiarity with Linux and macOS systems and basic command-line troubleshooting

Strong understanding of networking concepts including DNS VPNs firewalls and endpoint protections

Hands-on experience with RMM tools ITSM platforms and endpoint lifecycle management

Scripting experience in PowerShell, JavaScript, and or VBScript is strongly preferred

Comfortable navigating complex IT ecosystems and integrating with existing infrastructure

Experience with Salesforce, Jira, Highspot, or equivalent systems

About You

10+ years in pre-sales engineering, solutions architecture, or technical consulting supporting enterprise B2B SaaS customers

Experience leading and developing Solutions Engineers while maintaining hands-on credibility in complex enterprise or public sector sales cycles

Evolved from a technical background such as TAM, support, or systems engineer with practical insight into IT operations at scale across the enterprise space

Recognized authority in a technical domain or market segment with the ability to shape technical strategy and guide complex public sector opportunities to technical close

Strong communicator with executive presence able to tailor messaging for administrators, technical staff, and agency leadership

Deep domain knowledge in IT operations, RMM, endpoint management, and ITSM-adjacent platforms within the public sector

Understands how IT teams in enterprise environments evaluate, procure, and scale solutions along with insight into procurement processes and compliance considerations

Known for high emotional intelligence, technical credibility, and a customer-first mindset

Operates with adaptability and urgency excelling in fast-paced high-growth environments

Bachelor’s degree preferred but not required Technical certifications such as CISSP, Security+, or cloud architecture are a plus

Embodies NinjaOne’s values Curiosity, Integrity, Kindness, Humility, Builders and contributes to an environment where these values thrive

About Us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love 

We are a collaborative, kind, and curious community. 

We honor your flexibility needs with full-time work that is hybrid remote.

We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.

We help you prepare for your financial future with our 401(k) plan.

We prioritize your work-life balance with our unlimited PTO.

We reward your work with opportunity for growth and advancement.

Additional Information

This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status pr

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