Key Facts

Remote From:

United Kingdom

Category: IT Manager

Full time

Senior (5-10 years)

English

Hard Skills

Enterprise Integration Data Quality Data Mapping Medidata Rave Enterprise Information Integration Integrated Maintenance Data System Interactive Response Technology Policy Governance Smartsheet Managed Services +2 more

Other Skills

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Non-Verbal Communication
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Strategic Thinking
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Prioritization
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Social Skills

Roles & Responsibilities

Minimum 5 years of experience with Medidata Rave.
Exceptional written and verbal communication and interpersonal skills.
Ability to partner with business stakeholders and navigate conflicting priorities.
Demonstrated collaboration with executive management, IT peers, and cross-functional teams.

Requirements:

Provide Medidata Rave support including user activation, ticket management, Rave module configuration, and adherence to SOPs.
Support implementation and operation of the enterprise data platform, assist with data mappings, identify and resolve data quality issues, and perform data reconciliations.
Oversee operational data platform maintenance, conduct data quality checks, ensure data integrity, and support transitions toward Viva CTMS.
Collaborate with a small internal digital team and coordinate with stakeholders across digital, data, and clinical operations within governance frameworks.

Job description

Job Overview:

The IT Manager will provide operational and technical support across a client’s digital and data platforms, with a primary focus on Medidata Rave, enterprise data platform activities, and operational data oversight. The role is hands‑on and critical to study start‑up and ongoing operational support, working closely with a small digital team and following established SOPs.

Key Responsibilities:

Medidata Rave Support

Support Medidata Rave activities including user activation for internal users and external CRO users.
Manage tickets and interactions with Medidata support.
Configure and maintain Rave modules and functionalities, including IRT-related users.
Follow SOPs, manage required forms and approvals, and track user activations using Smartsheet.
Provide intensive support during study start‑up phases, with reduced effort as studies stabilize.

Enterprise Data Platform (EDP / ADP)

Support the implementation and operation of the client’s enterprise data platform.
Assist with data mappings between internal sources and the data platform.
Identify and support resolution of data quality issues.
Perform reconciliation across datasets and systems.

Operational Data Oversight

Support ongoing maintenance of the operational data platform collecting CRO data.
Perform data quality checks and ensure data integrity.
Support transition activities toward Viva CTMS.
Ensure alignment of operational data with enterprise data platform activities.
Support planned activities expected to initiate later in 2026.

Collaboration & Governance

Work closely with a small internal digital team.
Coordinate with internal stakeholders across digital, data, and clinical operations.
Operate within existing governance frameworks and SOPs.

Experience (Minimum Required):

Minimum 5 years of experience with Medidata Rave.
Exceptional written and verbal communication and interpersonal skills.
Demonstrated ability to partner with business stakeholders and navigate across conflicting priorities to balance critical tactical and strategic needs.
Demonstrated ability to effectively collaborate and communicate with a variety of audiences and stakeholders including executive management, business leaders, IT peers, and colleagues.
Strategic thinker, with demonstrated ability to work in a broad and top-down manner with a fair amount of ambiguity at the center.
Results-orientation with the proven ability and reputation for developing plans and implementing them successfully.
Self-directed, self-motivated, and driven who can fill in the gaps as to what is needed, and to drive expected results.

Preferred Qualifications Include: