Key Facts

Remote From:

Minnesota (USA)

Category: Administrative Assistant

Full time

Mid-level (2-5 years)

39 - 57K yearly

English

Hard Skills

Care Coordination Line Chart Patient Safety Escalation Management Queue Management Clinical Documentation Process Management Patient Monitoring Customer Centricity

Other Skills

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Customer Service
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Communication
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Time Management
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Teamwork
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Detail Oriented
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Reliability
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Problem Solving

Roles & Responsibilities

High School Diploma or GED
2+ years of experience in a medical setting
1+ years of experience in customer service

Requirements:

Serve as a single point of contact coordinating care before surgery, procedure, or treatment
Collaborate with patients, caregivers, providers, schedulers, and care team members; communicate effectively and respond to messages in Epic/MyChart within standard timeframes
Monitor and manage work queues; identify potential issues such as insurance or adherence concerns and escalate as needed
Review patient charts and gather/document information to facilitate communication between patient/caregiver and care team

University of Minnesota Physicians

About University of Minnesota Physicians

At University of Minnesota Physicians (M Physicians), we are on a mission to deliver exceptional patient care, advance medicine through research, and train the next generation of health professionals. We are committed to fostering an environment of diversity, inclusiveness, equal opportunity, and respect for the similarities and differences in our organization and communities we serve. M Physicians is the multi-specialty group practice for the University of Minnesota Medical School faculty clinicians, community-practice clinicians, advanced practice providers, and healthcare professionals. We serve the land grant mission of the University by providing high quality specialty and primary care, innovative and leading-edge cures and treatments, and access to the latest evidence-based care to patients across the state of Minnesota and beyond.

Founded: 2018

Company size: 1001 - 5000

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Job description

Why M Physicians?

From the benchtop to the bedside, our Gastroenterology team of regional and national thought leaders are developing innovative discoveries and delivering compassionate care throughout the health system and beyond. We remain dedicated to the continued growth of our research, clinical and educational missions spanning multiple disciplines including basic sciences, inflammatory bowel disease, gastrointestinal malignancy, advanced endoscopy and the microbiome.

What you will do as a Scheduling Coordinator:

Serves as a single point of contact for coordinating care before a surgery, procedure or treatment
Collaborates and effectively communicates with patients, caregivers, providers, schedulers, and other care team members
Monitor and manage work queues
Identify potential issues that could complicate care (i.e. insurance issues, adherence concerns)
Partners with customers to resolve questions, and concerns
Follows standard processes and workflows to ensure safety and reliability
Deliver a consistently high level of service, and goes above and beyond to assist customers
Review and respond to patient messages sent to the Epic in-box or through MyChart
Gather and document information to help facilitate communication between the patient/caregiver and care team
Ensure messages are addressed within standard timeframes, and escalate issues that need prompt attention
Review chart to piece together important information for the patient and provider.

What you will need:

High School Diploma or GED
2+ years of experience in a medical setting
1+ years of experience in customer service

Location: Remote (MN residents only)

Hours: Monday-Friday, 8:30am-5:00pm

Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!

Compensation:

20.40 - 29.58 USD Hourly

At M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience, skills, qualifications, and other role-specific considerations. Our total compensation is designed to support your well-being, career growth, and work-life balance.

University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.

Join us on a mission to advance medicine.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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