Key Facts

Remote From:

United States

Category: Technical Support Specialist

Full time

Mid-level (2-5 years)

English, Spanish

Hard Skills

Camera Calibration Help Desk Support Customer Engagement Machine Controls On-The-Job Training Process Analysis Hardware Support Stakeholder Communications Customer Relationship Management Help Desk Support +2 more

Other Skills

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Mechanical Aptitude
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Decision Making
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Teamwork
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Fine Motor Skills
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Prioritization
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Verbal Communication Skills
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Relationship Building
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Self-Motivation
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Problem Solving

Roles & Responsibilities

Bachelor's degree in Horticulture, Agriculture, Mechanical Engineering or Agricultural Engineering related field
2 years of commercial horticulture production experience preferred; background in commercial production and mechanized processing technology is a plus
Excellent verbal and written communication skills
Strong analytical and mechanical skills

Requirements:

Train onsite staff on the functions of the machinery used to process HydraFiber products and train growers on process and machine adjustments to ensure proper container filling
Visit growers to verify HydraFiber inclusion rates and provide post-installation technical support, including operation and calibration questions
Act as the primary point of contact for HydraFiber Equipment questions and facilitate communication between Profile Products, Adept Ag, and the growers (including conference calls)
Provide reports of customer engagement within 48 hours of occurrences and support Profile Products Horticulture Equipment RD initiatives

Profile Products

About Profile Products

Based in Buffalo Grove, IL, Profile Products manufactures and distributes proven solutions that help you thrive in a competitive environment while enhancing the natural environment of the sites you serve. It’s our mission to consistently help our customers establish sustainable green space through water and soil management and plant establishment. And we accomplish this by bringing our knowledgeable people, proven products, groundbreaking technology and personal services on-site to holistically meet real world applications—assuring success on every job. Our purpose-driven products meet the specific needs of a range of industries, including sports fields, golf courses, mining, oil and gas reclamation, landfills, commercial/residential construction and DOT/highway projects. We provide the industry’s broadest line of erosion and sediment control products, turf establishment products and complementary accessories to control erosion and accelerate seed germination. We also manufacture the industry’s best-selling inorganic soil amendments. Through our ongoing commitment to research and testing, product development and education, Profile® has become a leader and valued resource within the industries we serve. Many of today’s industry standards were innovations developed and introduced by Profile incorporating Green Design Engineering™, a holistic approach that combines environmentally beneficial project design with products that are ecologically responsible. Our Product Lines Profile Golf™: Products and resources designed to help golf course architects, builders and superintendents find the most effective solutions for both maintenance and construction. Turface Athletics™: Products and services that maximize sports field safety and performance. Profile Erosion and Vegetative Solutions: Includes a wide range of products to prevent erosion and establish vegetation for golf courses, transportation, landfill and commercial and residential markets.

Company type: SME

Founded: 2018

Company size: 501 - 1000

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Job description

Position Summary

This position provides technical support to grower customers using processing equipment needed to fully expand and utilize HydraFiber products. Candidate should reside near a major airport.

Duties and Responsibilities

Perform various activities for customers to ensure success of HydraFiber utilization:

Train onsite staff on the functions of the specific machinery they’ll be using to process their HydraFiber products;

Visit growers to ensure HydraFiber inclusion rates are correct/as expected; and
Act as point of contact for HydraFiber Equipment questions.

Provide post-machine installation technical support, including answering customer questions regarding operation and calibration.
Train and assist growers concerning process and machine adjustment needed to ensure satisfactory container filling.
Assist in communication between Profile Products, Adept Ag, and the growers by performing activities including, but not limited to:

Participating in conference calls between Profile Products and Adept Ag to discuss customers and activities associated with equipment support
Participating in conference calls between Adept Ag and growers during troubleshooting activities

Provide reports of customer engagement to affected parties as needed within 48 hours of occurrence. Circulate and file reports in CRM
Support Profile Products Horticulture Equipment R&D initiatives
Perform additional duties as required.

Job Requirements

Education and Experience: The requirements listed below are representative of the knowledge, skill, and/or ability required.

Bachelor’s degree in Horticulture, Agriculture, Mechanical Engineering or Agricultural Engineering related field
2 years’ commercial horticulture production experience preferred, with a background in commercial production and mechanized processing technology is a plus

Equipment Support Specialist Essential Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Excellent verbal and written communication skills
Strong analytical and mechanical skills
Ability to build and maintain relationships with a wide range of people and personalities
Ability to work independently, as well as to collaborate in a team environment
Solid decision-making skills
Excellent PC skills including proficiency with MS Office
Demonstrated ability to prioritize and handle tasks with a high degree of accuracy

Language Skills:

Ability to read, write, and speak English; bilingual in Spanish preferred

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.
Possess the ability to fulfill office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time, performing computer entry, participating in filing activity, and lifting and carrying office supplies (paper reams, mail, etc.).
The employee must occasionally lift and/or move up to 50 pounds.
May require more than 40 hours per week to perform the essential duties of the position.
While at production facilities, the employee may be required to make quick, precise adjustments to machine controls; use hands to handle, control, or feel objects, tools or controls; use fingers to grasp, move, or assemble objects.
Fine hand manipulation (keyboarding).

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position works in home office and production environments.
The noise level in the home office work environment is usually moderate; the noise level in the production environment is typically loud and dusty.
This position travels approximately 60% of the time.