Key Facts

Remote From:

Full time

English

Hard Skills

Community Development Customer Success Management Community Development Planning Customer Engagement Strategy Community Development Planning Knowledge Base Brand Management Microsoft Dynamics CRM Capacity Planning Program Evaluation +6 more

Other Skills

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Communication
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Adaptability

Roles & Responsibilities

Experience designing, launching, and scaling a customer community or similar platform with cross-functional collaboration across Customer Success, Enablement, Support, and Marketing
Data-driven with strong analytics, able to translate engagement insights into measurable business impact and track KPIs (e.g., engagement, growth, deflection rate)
Excellent content strategy, creation, and moderation skills, capable of curating content, maintaining tone/brand voice, and building advocacy programs
Technical and operational capability to manage integrations between the community platform and CRM, knowledge base, and marketing automation, with adherence to moderation policies and data governance; familiarity with AI/LLMs for content optimization

Requirements:

Lead the strategy, design, and launch of PVcase’s customer community platform from the ground up
Develop and execute an engagement plan to drive community adoption, activity, and long-term growth; create and publish engaging community content
Partner with Customer Success, Enablement, Support, and Marketing to align community goals with broader customer engagement and advocacy initiatives; curate, moderate, and maintain tone consistency in daily interactions
Monitor community metrics (engagement, growth, deflection rate) and manage platform integrations with CRM, knowledge base, and marketing automation; implement moderation policies and report on KPIs

PVcase

About PVcase

PVcase is a next generation PV software company. Driven by engineering know-how and cutting edge development team, we change the rules when it comes to solar design operations worldwide. Our customer base extends from Europe to North and South Americas, Asia and Australia, rapidly adding new customers with every software iteration. PVcase's approach to utility scale solar layout design strives to become the new industry standard as the PV industry is forced to evolve in an environment with significantly reduced subsidies. Our focus on automation and accuracy from the very earliest stages of planning, incorporating 3D topographical data points to simulate the actual location of the solar plant, allows our customers to be able to compete for and win more projects by delivering greater yields. PVcase’s automation plug-in for AutoCAD has already been used to design over 3 GW of projects by some of the world’s largest players in solar renewable energy. With our extensive experience in the solar design industry we see other opportunities to optimize and create efficiencies in other aspects of the evaluation and planning of commercial and utility scale PV projects and have several other products in the development process.

Company type: Scaleup

Industry:

Founded: 2018

Company size: 51 - 200

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Job description

The Customer Community Manager will lead the strategy, launch, and growth of PVcase’s first customer community. This role bridges Customer Success, Support, and Marketing to create a scalable platform where customers can connect, learn, and advocate. The ideal candidate is a builder, someone who thrives in fast-moving environments and can turn engagement insights into measurable business impact.

Lead the strategy, design, and launch of PVcase’s customer community platform from the ground up.
Develop and execute an engagement plan to drive community adoption, activity, and long-term growth.
Partner with Customer Success, Customer Enablement, Support, and Marketing to align community goals with broader customer engagement and advocacy initiatives.
Curate, moderate, and manage daily community interactions to ensure relevance, accuracy, and tone consistency.
Create and publish engaging community-focused content such as discussion prompts, customer stories, polls, and event highlights that foster collaboration and peer-to-peer connection.
Develop programs to recognize and amplify customer advocates and top contributors.
Monitor community metrics (engagement, growth, deflection rate) and report on key performance indicators.
Implement and maintain moderation policies to ensure compliance with brand and data governance standards.
Manage integration between the community platform and existing systems (CRM, knowledge base, marketing automation).
Gather and relay customer feedback trends to Product and CS leadership to inform roadmap decisions.
Understand the nuances and optimize our customer community content with LLMs, AI, and bots in mind.