Customer Service Representative (French)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Service Representative to join their team in Braga.

Position: Customer Service Representative

Location: Braga, Portugal

Work model: remote

Employment type: Fixed term (6 months) with possibility of extension / permanent contract.

DUTIES AND RESPONSIBILITIES:

• Act as the first point of contact for customers, handling technical inquiries and issues efficiently

• Diagnose and resolve technical problems to ensure high levels of customer satisfaction

• Engage with users by actively listening, educating, and providing clear and effective solutions

• Build a partnership-driven support experience aligned with service quality standards

• Ensure a smooth and seamless user experience across all interactions

• Support the company’s mission toward the energy transition through excellent customer service.

REQUIREMENTS:

• Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level

• Excellent communication skills with a strong customer-focused mindset

• Previous experience in a contact center or customer service environment preferred

• Product or technical support experience considered an advantage

• Interest in or basic knowledge of electric vehicle charging and sustainable energy solutions

• Strong troubleshooting skills with the ability to analyze complex issues

• Adaptability and flexibility in a fast-paced, dynamic environment.

OFFER:

• Availability to work rotating shifts in a 24/7 operation

• Competitive salary with performance-based incentives

• Professional growth opportunities within the BPO industry

• Collaborative and supportive work environment

• Access to exclusive travel perks and discounts.