Customer Service & Sales Representative (Italian)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard an Italian speaking Customer Service & Sales Representative to join their team in Lisbon.

Position: Customer Service & Sales Representative

Location: Lisbon, Portugal

Work model: Remote

Employment type: fixed term (6 months) with possibility of extension / permanent contract.

DUTIES AND RESPONSIBILITIES:

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.

• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.

• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.

• Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.

• Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.

• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS:

• Native / fluent in Italian both verbal and written. Fluent in English (minimum B2 level)

• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).

• Basic understanding of customer service principles and the ability to follow standard procedures.

• Ability to quickly learn new softwares and technologies

• Previous experience in sales is a plus

• Previous experience in Customer Service (preferable)

• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.

• Organized, detail-oriented, and able to manage multiple tasks simultaneously.

• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

• Competitive salary with performance-based incentives

• Professional growth opportunities within the BPO industry

• Collaborative and supportive work environment

• Access to exclusive travel perks and discounts

• And much more!