Processing Support Consultant II

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Processing Support Consultant II plays a critical role in delivering high-quality operational and processing support across the organization. As a subject matter expert, you’ll partner with internal teams and external stakeholders to ensure accurate policy processing, resolve complex billing inquiries, and drive continuous improvement. This is a great opportunity for someone who thrives in a detail-oriented environment and enjoys making processes more efficient and impactful.

Key Responsibilities:

• Deliver accurate and timely processing of data in alignment with business guidelines and service standards
• Serve as a trusted resource by preparing insightful management reports and supporting decision-making
• Resolve billing and payment inquiries, including processing refunds and researching customer requests
• Oversee policy services, rating, premium accounting, and operational support activities
• Identify and recommend process improvements and cost-saving opportunities
• Support team initiatives and special projects, while contributing to operational efficiency efforts
• Maintain suspense accounts and ensure deadlines are consistently met
• Provide guidance and training to less experienced team members as needed

Qualifications:

• 2+ years of experience in processing, operations, or a related field (preferred)
• Strong attention to detail with solid problem-solving and analytical skills
• Ability to work independently while collaborating effectively across teams

Technology requirements:

• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
• When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Skills

Cost Reduction, Decision Making, Operational Efficiency, Process Improvements, Training

Compensation

Compensation offered for this role is 52,800.00 - 80,475.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

 

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

 

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

 

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.