Key Account Support

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

Are you ready to support a highly successful sales team to deliver customer service excellence? Datacom is seeking a talented and driven Key Account Support person to join our PSG team. In this role, you will be responsible for driving revenue growth, building strong client relationships, and ensuring exceptional customer satisfaction. This is your chance to be part of a dynamic organization that values innovation, collaboration, and success.

What you’ll do:

As a Key Account Support person, your primary focus will be:

• Supporting the Product Account Managers to achieve revenue targets or sales quotas by engaging with existing clients.
• Understanding client needs and proposing tailored solutions to enhance their experience with our products and services.
• Processing requests for quotes promptly and accurately, adhering to company policies and procedures.
• Maintaining regular contact with assigned clients to ensure optimal service delivery.
• Negotiating price and volume discounts while ensuring alignment with company policies.
• Liaising with Technical Support staff to address and resolve technical queries.
• Identifying customer objectives, decision-making processes, and building long-term business partnerships.
• Participating in sales promotions, campaigns, events, and displays to boost brand presence.

What you’ll bring:

Knowledge:

• Sound I.T Hardware and Software knowledge.
• Knowledge of the NZ I.T Distribution scene.
• Knowledge of Ticketing System best practices.

Experience:

• 1+ years of previous sales experience

Skills:

• Ability to engage with clients at all levels and provide comprehensive solutions.
• Strong sales acumen, including negotiation, persuasion, and exceptional communication skills.
• Capability to interpret technical concepts and align them with client business objectives.

Qualifications:

• Bachelor's degree in business, IT, Science, Engineering, Economics, or a related discipline (preferred).
• Any industry related certificates (HPE, Microsoft, Dell etc) (preferred).

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.