Customer Support Specialist (Non-Voice) (006-843)

​​Looking for Philippines-based candidates

Job Role: Customer Support Specialist (Non-Voice) 

Compensation range: $1200 AUD - $1600 AUD / Monthly

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote, so you'll be able to work from home.

Who The Client Is: 

Our client is an established Australian company specialising in practical solutions for the built environment sector, supporting both residential and commercial projects.

They are highly engaged in leveraging AI across their workflows and are looking for someone who is tech-savvy, adaptable, and shares the same forward-thinking mindset.

Role Overview: 

We’re looking for a Customer Support Specialist to join a growing, product-led team, providing timely and high-quality support through non-voice channels.

This role is ideal for someone who is detail-oriented, proactive, and confident in communicating clearly in writing. You’ll play a key role in supporting customers, resolving queries, and ensuring a smooth overall experience while working closely with internal teams.

Key Responsibilities: 

• Respond to customer enquiries via email, chat, and other non-voice channels in a timely and professional manner
• Provide accurate information about products, orders, and general support queries
• Enter and process customer orders accurately and efficiently within internal systems
• Troubleshoot issues and guide customers toward practical solutions
• Collaborate with internal teams to resolve more complex concerns
• Maintain clear and organised records of customer interactions
• Utilise AI agents and AI tools to improve efficiency, streamline workflows, and enhance customer support processes
• Support the creation and improvement of help guides, FAQs, and knowledge base content
• Identify recurring issues and share insights to help improve processes and customer experience 

Requirements

Required Skills and Qualifications:

• Previous experience in customer support, preferably in a non-voice or back-office role
• Strong written communication skills with excellent attention to detail
• Ability to understand and explain technical or product-related information clearly
• Highly organised, with the ability to manage multiple tasks and priorities
• Problem-solving mindset with a proactive approach
• Comfortable working in a fast-paced, team-oriented environment

Nice to Have

• Experience supporting technical or product-based businesses
• Familiarity with customer support tools (e.g., Zendesk, Intercom, or similar platforms)
• Experience creating help documentation or knowledge base content

Why This Role

• Opportunity to be part of a collaborative, product-focused team
• Work in a structured environment that values clarity, efficiency, and customer experience
• Contribute to improving systems, processes, and support materials
• A role that offers stability, growth, and exposure to technical products

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)