Campaign Operations Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The global demand campaigns team at Stripe is responsible for delivering marketing campaigns that build awareness and engagement for our various audiences, solutions, and products worldwide, Campaign operations serve as the crucial "engine" for these campaigns, ensuring operational rigor and process standardization through scalable, end-to-end workflows. We are actively reimagining the campaign lifecycle through AI-powered automation—and this role will be at the center of that transformation.

What you’ll do

Responsibilities

• Collaborate with global, regional, and channel teams to architect and implement scalable operating models to support the end-to-end campaign lifecycle, from initial strategy and planning through execution, measurement, and optimization, ensuring seamless integration across various functions and geographies.
• Consistently monitor and analyze the campaign production "supply chain” including tracking all key stages, handoffs, and friction points to drive meaningful efficiency gains. 
• Build and maintain an AI automation roadmap for the campaigns function, identifying high-impact opportunities to replace manual processes with intelligent, scalable solutions. 
• Lead the development, documentation, communication, and rollout of new or optimized internal processes in partnership with cross-functional teams. 
• Evaluate and implement new tooling, technologies, and systems to enhance campaign operational efficiency including integration, and adoption of selected systems. 
• Track, analyze, and report out on key operational metrics and campaign performance, clearly communicating the health of the campaign supply chain, the impact of operational improvements, and the overall effectiveness of campaigns.

The ideal candidate

• Deeply understands marketing, its varied disciplines, and how they all work together
• Has hands-on experience deploying AI tools (e.g., LLMs, agentic workflows, AI-powered project management, intelligent automation platforms) to improve efficiency and streamline campaign production 
• Excels in leading and driving large, complex, global programs or initiatives 
• Has an expert-level grasp of change management, and can effortlessly communicate clearly with large cross-functional teams
• Works with and influences diverse stakeholder groups across global, regional, and technical teams 
• Has a builder mindset, demonstrated by a proven track record of designing and implementing internal processes to achieve efficiency and scale
• Has strong analytical skills, with the ability to analyze and communicate campaign performance 
• Has experience with tools like Asana, Monday.com, or Jira to manage complex, multi-phase rollouts 
• Is agile and comfortable with ambiguity and building in high growth environments

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 10+ years of demand generation, program management, or campaign operations experience 
• Proven expertise is partnering with regional teams and channel partners to build scalable, end-to-end workflows 
• Proven ability to deploy AI-powered solutions within campaigns or demand gen with specific, measurable outcomes 
• Working knowledge of current AI/ML landscape as it applies to campaign operations, including familiarity with LLMs, agentic frameworks, and intelligent automation platforms
• Ability to build campaigns and programs from the ground, orchestrating many moving parts across disparate functions
• Exceptional presentation, writing, and communication skills
• Appetite and ability to work through ambiguity, evaluate and recommend solutions, and drive clarity across complex, global stakeholder groups

Preferred qualifications

• Experience at a highly dynamic, fast-growing growth tech company
• Experience in management consulting or program management roles