Key Facts

Remote From:

Serbia

Category: DevOps Engineer

Full time

Senior (5-10 years)

English

Hard Skills

Test Automation Continuous Delivery Continuous Delivery AWS Cloud Services Internet Protocol Telephony Software Interfaces Communications Protocols High Availability Design Root Cause Analysis Software Maintenance +20 more

Other Skills

•
Troubleshooting (Problem Solving)
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Collaboration
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Communication
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Teamwork
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Analytical Thinking
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Problem Solving

Roles & Responsibilities

Extensive experience designing and maintaining CI/CD pipelines
Strong knowledge of cloud platforms, particularly AWS and Azure
Proficiency in scripting and automation (e.g., Bash, Python, or similar)
Ability to collaborate with cross-functional teams and participate in on-call rotations

Requirements:

Setting up and enhancing CI/CD pipelines and deployment processes
Configuring products to meet functional requirements, including integration interfaces, maps, web services, and transport protocols
Troubleshooting and remediating issues affecting integration and infrastructure operations
Ensuring 24x7 high availability of critical platforms (messaging, voice, and email gateways) and analyzing emergencies to recommend solutions

Unifonic

Information Technology & Services

About Unifonic

Unifonic is a leading customer engagement platform and Software-as-a-Service (SaaS) provider based in the Middle East. It uses conversational AI technology to streamline omnichannel communication and revolutionize customer experiences for businesses.Unifonic’s solutions empower organizations to manage all their customer communication channels, including text, voice, WhatsApp, and web, from a single platform. This helps businesses to create stronger customer relationships while minimizing communication infrastructure costs.Unifonic specializes in connecting local enterprises with their customers, including leading banks, financial institutions, and government entities throughout the region, as well as healthcare, retail, e-commerce, and transport and logistics providers worldwide.With proven expertise in serving emerging markets since 2006, Unifonic safely handles over 10 billion annual transactions for millions of recipients across 160 countries. Unifonic’s commitment to service excellence is backed by a local corporate presence in six countries and a dedicated team of over 400 professionals serving clients 24/7.For additional information about Unifonic, please visit their website athttps://www.unifonic.com/.#Unifonic#OnePlatformForEveryConversation#Omnichannel#CloudCommunciations#CustomerEngagement#CustomerExperience#DigitalTransformation

Company type: Scaleup

Industry: Information Technology & Services

Founded: 2018

Company size: 501 - 1000

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Job description

Proudly voted a Great Place to Work®, we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionising the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.

As a Senior DevOps Engineer, you will be responsible for collaborating with software developers, system operators, and other engineering team members to manage code releases. The Senior DevOps Engineer will be working to cross and merge the barriers that exist between software development, testing, and operations teams, and keep existing networks in mind as they design, plan, and test.

Help us shape the future of communication by:

Setting up and enhancing CI (Continuous Integration) and CD (Continuous Deployment).
Configuring the company's products to meet the functional requirements including the configuration of functional areas and technical areas (e.g. integration interfaces, integration maps, web services, transport protocols, etc).
Troubleshooting and remediating issues impacting the integration, and operations of the infrastructure and systems.
Ensuring high availability of the company’s products, and platforms [24x7x365] including but not limited to messaging, voice, and e-mail gateways, in addition to assessing emergencies, providing analysis, and recommending solutions.
Writing and deploying scripts in different environments to automate day-to-day operations.
Participating in on-call rotation with the rest of the teams.
Maintaining servers’ configuration, monitoring jobs, and infrastructure documentation across the cloud environment (AWS, Azure, etc).
Working extensively with the offshore teams and network of partners on a daily basis.