Key Facts

Remote From:

Full time

English

Hard Skills

Real Time Data Job Scheduling (Inventory Management) Data Visualization Workforce Optimization Operations Administration Maintenance And Provisioning (OAMP) Leave Of Absence Management Productivity Improvement Workforce Planning Academic Support Services Staff Planning +10 more

Other Skills

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Scheduling
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Accountability

Roles & Responsibilities

Strong analytical and data interpretation skills
Experience with scheduling, workforce optimization, or operations analytics
Proficiency with reporting tools and data visualization (e.g., dashboards, charts)
Ability to manage onboarding, training, and policy compliance

Requirements:

Support schedule modifications related to time-off, absenteeism, training and onboarding requirements, and intraday changes to meet operational goals and mitigate schedule change costs
Assist with campaign management by monitoring progress/outputs and campaign segmentation
Participate in schedule creation in support of business plans, productivity, and operational objectives
Monitor real-time associate activities, provide intraday reporting to leadership, and assist with historical data collection and development of visual tools to identify trends

Job description

JOB SUMMARY (added August 2024)

The assistant is responsible for supporting workforce optimization by monitoring, reporting, and adjusting staffing/workloads to help Clinical Services deliver on targeted results, objectives, and key performance indicators. The assistant will help support Clinical Services in the maintenance of business applications and operational processes to increase productivity and advance operations.

ESSENTIAL DUTIES & RESPONSIBILITIES

Support schedule modifications related to time-off, absenteeism, training and onboarding requirements, and intraday changes to meet operational goals and mitigate the cost of schedule changes
Assist with campaign management such as monitoring progress/outputs and campaign segmentation.
Participate in schedule creation in support of business plans, productivity, and operational objectives.
Monitor real-time associate activities and provide intraday reporting to leadership.
Assist with historical data collection and develop visual tools to help leadership identify trends/patterns.
Support associate onboarding, training, engagement, audits and technology issues, as directed.
Other duties assigned by manager
Meet performance expectations set forth by manager
Comply with the Outcomes Telecommuter Policy, Attendance Policy and other specific policies and procedures