Role overview

Qualifications

Completed apprenticeship as an electrical or medical devices technician with experience in biotechnology and physical engineering, or a comparable degree.
At least 3-5 years of experience in a similar role, with hands-on experience in molecular diagnostic instruments in a laboratory setting (advantage).
Good knowledge of LIS (Laboratory Information Systems) and Lab IT infrastructure; experience with CRM service tools; proficient computer skills.
Fluency in German and English; willingness to travel at least 80%; valid Class B driving license; ideally resident in the Nürnberg–Dresden–Leipzig area.

Responsibilities

Carry out repair, maintenance and qualification work on in vitro diagnostic equipment, including IQ, OQ and PV procedures and GMP compliance, at customers’ premises, sometimes with short-notice deployment.
Inspect, install and commission equipment at the customer’s premises in accordance with the relevant specifications.
Provide technical support to customers via telephone or remote maintenance; assist the sales team with unusual sales-related queries.
Travel within Germany and, in exceptional cases, worldwide; support the central internal repair department as required.

Key facts

Remote from: Delaware (USA)
Full time
Mid-level (2-5 years)
Field Engineer (Solutions)
English, German

Hard skills

Remote Technical Support Sales Management Electrical Equipment Medical Devices Laboratory Information Management Systems Computer Systems Biotechnology Instrument Troubleshooting Medical Devices Customer Centricity

Other skills

Communication
Adaptability
Reliability
Social Skills
Self-Motivation

About the company

Bruker

Biotech: Biology + Technology

Right from the beginning, more than sixty years ago, Bruker has been driven by a single idea: to provide the best technological solution for each analytical task. Today, worldwide, more than 9,700 employees in over 90 locations on all continents are focusing their efforts on this permanent challenge. Bruker systems cover a broad spectrum of applications in all fields of research and development and are used in all industrial production processes for the purpose of ensuring quality and process reliability. Bruker continues to build upon its extensive range of products and solutions, expand its broad base of installed systems, and maintain a strong reputation amongst its customers. As one of the world's leading analytical instrumentation companies, Bruker remains focused on developing state-of-the-art technologies and innovative solutions for today’s ever-complex analytical questions. Bruker - Innovation with Integrity. Privacy Policy: https://goto.bruker.com/LI-Bruker-PrivacyPolicy Imprint: Bruker Corporation 40 Manning Road Billerica, MA 01821, USA Contacts: - Phone: +1 978-663-3660 - Fax: +1 978-663-5585 - Email: pr@bruker.com

Company details

Company typeXLarge

IndustryBiotech: Biology + Technology

Company size5001 - 10000

Links

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Job description

Overview:

About Bruker Corporation – Leader of the Post-Genomic Era

Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy and nanoanalysis, as well as in industrial and cleantech research, and next-gen semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

For more information, please visit www.bruker.com.

Hain Lifescience GmbH is a manufacturer and distributor of in-vitro diagnostics. Our customers include medical laboratories worldwide. Our core competencies are molecular genetic test systems and devices for detecting dangerous pathogens or hereditary diseases. Since October 2018, Hain Lifescience has been part of the globally successful technology group Bruker, headquartered in the USA. In May 2025 EliTech Group joined Bruker MDx.

For our Service & Support team in Germany we are looking for an Field Service Engineer (m/w/d) for Germany, preferable located in area between Nürnberg, Dresden and Leipzig.

Responsibilities:

Carrying out repair, maintenance and qualification work on in vitro diagnostic equipment, including IQ, OQ and PV procedures and GMP compliance, at the customer’s premises, in some cases with short-notice deployment
Inspection, installation and commissioning of equipment at the customer’s premises in accordance with the relevant specifications
Providing technical support to customers via telephone or remote maintenance
Providing technical support to the sales team in the event of unusual sales-related queries
Travel within Germany and, in exceptional cases, worldwide
Supporting the central internal repair department as required

Qualifications:

A completed apprenticeship as an electrical or medical devices technician with experience in biotechnology and physical engineering, or a comparable degree.
At least 3-5 years of experience in a similar role
Hands‑on experience with molecular diagnostic instruments in a laboratory setting would be a significant advantage.
Ideally, you should live or have your main place of residence in the area between Nürnberg, Dresden and Leipzig.
Ability to analyse equipment failures and identify solutions to the resulting customer issues
Good knowledge of LIS (Laboratory Information Systems) and Lab IT infrastructure to ensure seamless instrument integration and remote connection
Experience with CRM Service tools for reporting and task management
Good computer skills with common operating systems
Customer-focused mindset, flexibility and mobility
A communicative personality combined with a friendly and confident manner when dealing with customers, even under pressure.
Structured, independent and highly reliable working style
Fluency in German and English are necessary
Readiness to travel at least 80%
Valid Class B driving licence