Key Facts

Remote From:

Full time

English

Hard Skills

Product Knowledge Cross-Functional Collaboration Project Collaboration Engineering Documentation Customer Analysis Verification And Validation Functional Testing Customer Success Management Positive Psychology

Other Skills

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Troubleshooting (Problem Solving)
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Customer Service
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Troubleshooting (Problem Solving)
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Professionalism
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Teamwork
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Relationship Building
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Problem Solving

Roles & Responsibilities

Excellent verbal and written communication and customer service skills
Ability to troubleshoot and diagnose issues and understand HealthStream products
Experience providing support via phone, email, and chat and collaborating with internal teams
Strong documentation and feedback skills to report issues to the development team and suggest product enhancements

Requirements:

Provide phone, email, and chat support; work closely with customers and internal teams to resolve issues
Troubleshoot and diagnose reported problems and understand/correct issues
Identify, test, and verify issues; provide the development team with clear documentation
Collaborate cross-functionally to deliver an uncomplicated and seamless customer experience on customer-focused initiatives

HealthStream

About HealthStream

HealthStream (NASDAQ: HSTM) is dedicated to improving patient outcomes through the development of healthcare organizations' greatest asset: their people. Our unified suite of solutions is contracted by, collectively, approximately 4.8 million healthcare employees in the U.S. for workforce development, training & learning management, talent management, credentialing, privileging, provider enrollment, performance assessment, and managing simulation-based education programs. Based in Nashville, Tennessee, HealthStream has additional offices in Brentwood, Tennessee; Jericho, New York; Boulder; Colorado; San Diego, California; and Chicago, Illinois. HealthStream Facebook: https://www.facebook.com/hstmhome/HealthStream Twitter: https://twitter.com/HealthStreamHealthStream Linktree: https://linktr.ee/HealthStream

Founded: 2018

Company size: 501 - 1000

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Job description

POSITION SUMMARY:

You will provide exceptional customer service and product support and have a significant role in the overall customer experience. As a Tier 1 Customer Support Specialist I, you will be the face of HealthStream and will become our clients’ biggest advocate! You will understand the ins and outs of HealthStream products and you will delight clients with your wealth of knowledge and unwavering positivity. You will also develop skills for your individual career path based on your interests--whether this lies within Customer Service or in another department within the company.

ESSENTIAL DUTIES OR RESPONSIBILITIES:

Provide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up.
Troubleshoot and diagnose reported problems and work to understand and correct problems.
Build strong relationships with your colleagues and with customers, communicating in a timely, professional, and respectful manner.
Identify, test, and verify issues, providing the development team with clear documentation.
Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives.
Participate in testing new features and releases.
Suggest recommendations for product enhancements utilizing data and customer feedback.