Description
At Sequoia Connect, we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects.
We are currently partnering with a global IT powerhouse that represents the connected world through innovative, customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "Rise™." With a massive network of 163,000+ professionals across 90 countries, they are at the absolute forefront of digital transformation, leveraging next-generation technologies such as 5G, AI, Blockchain, and Quantum Computing.
This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise, this is where you belong.
We are currently searching for a Sr QA Analyst / Support:
Responsibilities:
- Execute QA testing activities for the SLAMNET-Parcel implementation in Mexico, adhering to defined test plans and acceptance criteria.
- Create, execute, and document test cases, scenarios, and results, providing supporting evidence for all system functionalities.
- Validate operational alignment ensuring the system supports Mexico Brokerage needs, including parcel processing, exception handling, and data flows.
- Identify and report defects with high detail, including reproduction steps, logs, and business impact analysis.
- Support defect triage by collaborating with the QA Lead, vendors, and technical teams to clarify issues and validate fixes.
- Perform specialized testing including functional, regression, integration, and User Acceptance Testing (UAT) support.
- Provide second-level support for SLAMNET-Parcel, troubleshooting whether issues are related to functionality, configuration, data, or user execution.
- Assist business users during stabilization phases by reproducing issues and documenting findings for the technical teams.
- Maintain testing documentation and traceability logs to ensure all validation evidence is properly archived.
- Participate in status meetings to provide updates on testing progress, risks, and blockers during the rollout.
Requirements:
- Proven experience as a QA Engineer, Tester, or Business QA Analyst in system implementation or production support.
- Mandatory knowledge of Mexico Brokerage processes, customs clearance, parcel operations, or logistics workflows.
- Strong ability to convert functional requirements into detailed test cases and validation steps.
- Expertise in defect management, with the ability to troubleshoot and isolate root causes (data vs. code vs. process).
- Proficiency in QA tools such as Jira, Azure DevOps, ServiceNow, or HP ALM.
- Detail-oriented approach to managing multiple test cases and support tickets simultaneously.
Desired:
- Experience with SLAMNET systems or similar Parcel/Customs platforms.
- Technical ability to analyze system logs or basic database queries for troubleshooting.
Languages
- Advanced Oral English.
- Advanced Spanish.
Note:
If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/
Requirements
Requirements:
- Proven experience as a QA Engineer, Tester, or Business QA Analyst in system implementation or production support.
- Mandatory knowledge of Mexico Brokerage processes, customs clearance, parcel operations, or logistics workflows.
- Strong ability to convert functional requirements into detailed test cases and validation steps.
- Expertise in defect management, with the ability to troubleshoot and isolate root causes (data vs. code vs. process).
- Proficiency in QA tools such as Jira, Azure DevOps, ServiceNow, or HP ALM.
- Detail-oriented approach to managing multiple test cases and support tickets simultaneously.
