Key Facts

Remote From:

Full time

English

Hard Skills

Product Knowledge Customer Interaction Management Multi-Channel Marketing Customer Complaint Resolution Client Services Customer Centricity

Other Skills

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Detail Oriented
•
Communication
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Problem Solving

Roles & Responsibilities

Experience in customer service or contact center roles
Familiarity with virtual banking products and services
Strong communication and problem-solving skills
Ability to handle inquiries via multiple channels and resolve within set standards

Requirements:

Handle customer interactions across multiple channels (phone, email, chat) related to banking products and services
Resolve inquiries and issues in accordance with established standards
Maintain high-quality customer service and adhere to compliance requirements

AFFIN Group

About AFFIN Group

Incorporated on 23 October 1975, AFFIN Group proudly commemorates its 50th anniversary in 2025—a milestone reflecting five decades of steadfast dedication to growth, innovation, and financial excellence, aligned with its vision to be the Most Creative and Innovative Financial Company in Malaysia. Affin Bank Berhad (“AFFIN BANK”) 197501003274 (25046-T) operates as the financial holding entity of Affin Islamic Bank Berhad (“AFFIN ISLAMIC”) 200501027372 (709506-V), Affin Hwang Investment Bank Berhad (“AFFIN HWANG”) 197301000792 (14389-U), Affin Moneybrokers Sdn Bhd (106666-U). Generali Insurance Malaysia Berhad and Generali Life Insurance Malaysia Berhad are affiliated companies of Affin Bank Berhad. AFFIN Group provides an array of financial products and services catering to individual, enterprise, commercial, and corporate clients. The focus market segments are categorised under essential business units such as Community Banking, Enterprise Banking, Corporate Banking, Treasury, and Investment Banking. For more information, please visit https://www.affingroup.com. AFFIN BANK and AFFIN ISLAMIC are members of PIDM.

Founded: 2018

Company size: 1001 - 5000

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Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

To handle customer interaction from various channels pertaining to product and services, resolving them within the standards set.

Ready to apply?

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