Remote Employee BPO has an outstanding opportunity for you!
Role: Medical Surgery Scheduler / AR Collections Specialist
Compensation: Competitive Basic Salary
Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).
Work Schedule: 5-day work week, 2:00 a.m. 11:00 a.m. Philippine time
Work Setup: Work From Home
About the Role:
We are seeking an experienced and detail-oriented Medical Surgery Scheduler / A/R Collections Specialist to support a busy U.S.-based healthcare facility. This role will be responsible for coordinating surgical procedures and pre-operative appointments while also assisting with medical billing, insurance follow-up, and accounts receivable collections. The ideal candidate has prior experience working with U.S. healthcare providers, strong communication skills, and a solid understanding of medical scheduling, insurance processes, and A/R follow-up.
Responsibilities / Job Duties:
Surgery Scheduling
- Schedule surgeries, procedures, and pre-operative appointments
- Coordinate schedules with physicians, nursing staff, and anesthesia teams
- Manage cancellations, reschedules, and schedule adjustments
- Collect and update patient demographic and insurance information
- Ensure scheduling accuracy based on physician and facility availability
- Maintain organized and accurate scheduling records
Accounts Receivable / Collections
- Follow up with insurance companies regarding unpaid or aging claims
- Contact patients regarding outstanding balances and payment arrangements
- Review outstanding A/R reports and document collection efforts
- Submit supporting documentation required by insurance carriers
- Monitor accounts and escalate aged balances when necessary
- Assist with claim status checks and payment verification
Medical Billing Support
- Verify insurance information and patient billing details
- Assist with claim processing and billing-related inquiries
- Handle billing calls from patients and insurance companies professionally
- Maintain accurate documentation and records within the system
Qualifications:
- Previous experience in U.S. healthcare administration required
- Experience with surgery scheduling strongly preferred
- Medical billing and A/R collections experience required
- Familiarity with insurance verification and claims follow-up
- ASC (Ambulatory Surgery Center) experience is a plus
- Strong English communication skills, both written and verbal
- Highly organized with strong attention to detail
- Comfortable working in a fast-paced environment
- Strong computer and multitasking skills
Nice to Have:
- Experience working with ophthalmology or surgical centers
- Knowledge of medical terminology and insurance processes
- Experience handling patient-facing communication
