Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Shopify User Feedback Zoom (Video Conferencing Tool) Account Management Slack (Software) Escalation Procedures Project Documentation Reputation Management Military Logistics Email Management +4 more

Other Skills

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Google Sheets
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Microsoft Excel
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Troubleshooting (Problem Solving)
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Problem Reporting
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Non-Verbal Communication
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Team Management
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Proactivity

Roles & Responsibilities

3+ years experience in a D2C ecommerce customer service role
Hands on experience working with Shopify brands
Exceptional verbal and written communication skills
1+ years experience with professional helpdesk tool like Gorgias (or similar)

Requirements:

Monitor inbox to assist customers, answer questions, and escalate issues when needed
Troubleshoot issues with account support
Process returns and billing or delivery issues
Proactively solicit and collect reviews from customers to enhance brand awareness

Talent Hackers

Human Resources, Staffing & Recruiting

About Talent Hackers

Talent Hackers is the first nodal distributed network platform for the search and recruitment of technology and digital professionals based on paid referrals. Through the dynamic distribution of offers, performed by our algorithm, these reach key profiles, activating passive talent, the one that is not actively looking for a job. Nodal technology is based on the data available on the Internet, creating networks of "nodes" over which the offers are distributed. By "nodes" we mean individuals, training centers, social and/or professional networks, communication channels, publications, groups, job boards, forums, blogs and other portals. A "node" can refer to many things. In short, it is there where we are going to impact with the offer because there are professionals who fit with it. And it is through the application of digital marketing techniques, how we impact that talent. Then, our paid referral system is the core of our collaborative model and where its full power is shown, as it allows anyone to share our offers with their contacts and be rewarded if one of their referrals is finally incorporated into the company. When creating an account on Talent Hackers, each user generates a unique code that will be added to the url that they share with their network. This way we can identify the candidates that come through a talent hacker and deliver their reward if the candidate is hired.

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 11 - 50

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Job description

About the Role

We’re seeking a proactive and experienced Customer Experience Specialist to join our fast-paced D2C ecommerce team. In this role, you’ll serve as the first point of contact for customers—delivering fast, friendly, and effective support across channels. You’ll manage inquiries, troubleshoot issues, process returns, and work closely with internal teams to ensure an exceptional brand experience.

Core Tasks:
Monitor inbox to assist customers, answer questions, and escalate issues when needed
Troubleshoot issues with account support
Handle customer inquiries with a <1 hour SLA time
Gather product knowledge to properly educate customers
Proactively look for negative reviews and escalate to brand management
Process returns and billing or delivery issues
Proactively solicit and collect reviews from customers to enhance brand awareness
Build out role-related SOPs and FAQs for faster and more accurate responses
Assist with other tactical ecommerce -related tasks as needed