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Business Operations Analyst II

Role overview

Qualifications

  • High school diploma required; Bachelor's degree preferred
  • Typically requires 5+ years of related work experience
  • Strong technical and analytical skills with experience supporting business applications
  • Excellent communication and training abilities; ability to develop and deliver training for support specialists

Responsibilities

  • Lead troubleshooting for complex business application issues, coordinating with vendors and IT development teams
  • Develop and deliver training for support specialists to build team capability and ensure consistent support practices
  • Analyze system performance, identify trends, and recommend enhancements to optimize business processes
  • Drive process automation and system improvement initiatives to enhance user experience and operational efficiency

About the company

Informative Research logo

Informative Research

Information Services & Data Providers

Informative Research, a Stewart company, is a premier technology provider delivering data-driven credit and verification solutions to the lending community. The solutions provider currently serves mortgage companies, banks, and lenders throughout the United States. The company is recognized for streamlining the loan process with its straightforward service model, progressive solutions, and cutting-edge technology. For more information, visit www.informativeresearch.com.

Company details

IndustryInformation Services & Data Providers
Company size51 - 200

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Job description

At Stewart, we know that success begins with great people. As a Stewart employee, you’ll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth – by attaining the best people, investing in tools and resources that enable success, and creating a better home for all.

You will be part of an inclusive work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company.

Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about

More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle

Job Description

Job Summary

Provides technical support to users for business applications, addressing issues and optimizing system performance. Reviews application-related problems, conducts performance analysis, and delivers user training to enhance efficiency and usage. Maintain system-driven, data-populated forms (e.g., deeds, policy jackets, schedules, affidavits, settlement documents) to ensure accuracy, compliance, and proper workflow execution.

 

Job Responsibilities

  • Lead troubleshooting for complex business application issues, often coordinating with vendors and IT development teams.

  • Develop and deliver training for support specialists to build team capability and ensure consistent support practices.

  • Analyze system performance, identify trends, and recommend enhancements to optimize business processes.

  • Act as a subject matter expert (SME) for specific applications, guiding best practices and offering strategic insights.

  • Drive process automation and system improvement initiatives to enhance user experience and operational efficiency.

  • Participate in on-site customer visits to foster relationships and gather direct feedback for continuous improvement.

  • Applies advanced knowledge and independent judgment to address complex, non-routine problems.

  • Considers internal and external factors that may impact work outcomes and contributes to achievement of operational, project, or service objectives.

  • Individual contributor performing work independently; seeks guidance as appropriate for highly complex matters.

  • Performs all other duties as assigned by management

Education

  • High school diploma required; Bachelor’s preferred

Experience

  • Typically requires 5+ years of related work experience

Equal Employment Opportunity Employer

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at careers@stewart.com.

Benefits

Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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