Patcraft Sales Development Specialist- Northeast(remote)

Job Title

Patcraft Sales Development Specialist- Northeast(remote)

Position Overview

Sales Support Responsibilities:

• Training and Development: Provide Salesforce training for new Account Executives and internal partners, ensuring they are proficient in system use. 

• Reporting and Analysis: Generate comprehensive reports, including 3-year revenue analysis, Tableau visualizations, transaction history, and account base information. 

• CSI Maintenance: Troubleshoot and resolve issues within the CSI system, manage mass account transfers, hardcode accounts to the correct sales managers, and merge duplicate accounts to maintain data integrity. 

• Temporary AM Stand In: Manage email accounts and monitor Salesforce notifications and pipeline quote expirations for Account Managers who have left the company or on leave. Customer facing as needed. 

• Marketing Collaboration: Partner with Connect/Inform to create compelling marketing newsletters, email blasts, and promotional items that drive engagement and sales 

• Sales Initiatives: Collaborate with the Strategy and Insights team on new sales initiatives, including developing business plans and promotional incentives to drive growth. 

• Price List Management: Manage dealer price lists, including inputting ESP and Diverzify data accurately. 

• SFDC Maintenance: Ensure the integrity and accuracy of data within SFDC, including updates and troubleshooting. 

• Backup Support: Serve as a backup for Account Managers during their leave, vacation, or on an “as needed” basis, ensuring continuous support and client engagement. 

• Customer Onboarding: Partner with Customer Service to input new customers into Salesforce, ensuring a seamless onboarding process. 

• Pricing and Product Management: Maintain excellence in managing pricing, product inquiries, and identifying new selling opportunities. 

• Team Support: Provide additional support by backing up teammates and managing multiple regions as directed by management to ensure seamless coverage. 

• Claims Management: Handle and resolve customer claims efficiently, providing appropriate solutions. 

• Product Recommendations: Provide expert recommendations for replacement products based on customer needs and preferences. 

• Customer Service Liaison: Act as a liaison between customers and the company to resolve issues and enhance customer satisfaction. 

• Event Coordination: Organize and coordinate Lunch & Learn sessions to promote products and services. 

BDA Responsibilities:

• Conduct basic market research to assist Account Executives in finding potential business opportunities. 

• Contact Research through Zoom info to find basic contact info for targeted end-users. 

• Create and manage simple prospect lists by analyzing basic market reports and helping to complete remedial account maps  

• Document customer insights for the sales team to use during appointments. 

• Log leads and update project status within the territory. 

Requirements:

• High School education or equivalent. 

• 2+ years sales support experience

• Support up to 20 account executives at one time

• Located in Eastern standard time zone

Preferred:

Competencies: 

• Execute Action Plan 

• Influence Others 

• Initiate Action 

• Deliver Compelling Communication 

• Build Trusting Relationships   

Shaw benefits include: 

• Medical, dental, and vision insurance 

• Life insurance and disability coverage 

• Tuition reimbursement 

• Employee assistance program 

• Health savings account 

• Paid Time Off 

• Parental Leave 

• 401K and Retirement Plans 

• Product discounts for employees 

• Adoption assistance 

• Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations) 

#LI-BT1 

#ShawIND 

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM