Benchmark Health is a seed-stage, venture-backed public benefit corporation. We're building a platform that connects people to the right resources (therapy, psychiatry, free resources, etc.) at the right time. We do so by building trust: patients are assigned Advocates who are uniquely empowered to put the patients’ interests first.
We were founded by serial entrepreneurs and psychiatrists who've spent their careers navigating this system on behalf of patients, families, and colleagues. By responsibly leveraging AI to focus on patients’ priorities, we aim to reimagine behavioral health at scale.
The Behavioral Health Advocate is a contract-based role focused on building trusted relationships with patients and helping them navigate behavioral health care. Advocates provide personalized support, goal-oriented interventions, and care coordination to ensure patients are connected to the right resources at the right time.
At Benchmark our Advocates are trusted partners who prioritize the patient experience, build meaningful relationships, and help individuals navigate complex behavioral health systems.
This role operates within a Collaborative Care Model (CoCM)-aligned framework to support structured, measurement-based care and reimbursement. With the support of licensed clinicians, the Advocate will collaborate with primary care providers and consulting psychiatrists while delivering high-quality, patient-centered care.
This is a 1099 independent contractor role.
Compensation is based on completed, documented, and billable care management activities. These activities are time-based and accrued per patient per month in alignment with payer and CMS guidelines.
Payment is contingent upon accurate, timely, and audit-ready documentation that supports both clinical quality and billing requirements.
Build and maintain ongoing, trust-based relationships with patients while providing longitudinal support, care coordination, and guidance tailored to individual needs
Screen and assess patients for behavioral health symptoms and help patients navigate behavioral health services, including therapy, psychiatry, and community resources
Collaborate with the care team to develop, communicate, and adjust treatment recommendations as appropriate
Work with patients to set measurable, personalized goals using evidence-based approaches (e.g., behavioral activation, problem-solving treatment, motivational interviewing)
Use validated screening tools (e.g., PHQ-9, GAD-7) to guide care, monitor patient progress, and proactively adjust support strategies as needed
Serve as a liaison between patients, primary care providers, psychiatric consultants, and external behavioral health providers
Participate in caseload consultation with psychiatric consultants and coordinate follow-up recommendations with the care team
Maintain accurate, timely, and audit-ready documentation to support high-quality care, measurement-based care delivery, and billing requirements
Partner with clinical and operations teams to improve workflows and patient experience
Deliver high-quality, relationship-driven, and goal-oriented patient care
Maintain accurate, timely, and audit-ready documentation
Meet expected thresholds for billable care management activities
Participate in structured case review and care coordination processes
Consistently support measurement-based care and patient outcome tracking
Bachelor’s degree in a related field
2–5 years of professional experience in behavioral health or a related field
Experience with measurement-based care and structured goal-setting approaches (e.g., SMART goals, PHQ-9/GAD-7 tracking)
Strong ability to engage patients in goal-oriented, short-term interventions
Comfort working within structured care models that include documentation and care coordination requirements
Experience working within the Collaborative Care Model (CoCM) or similar integrated care setting
Experience managing clinical escalations and performing safety risk assessments
Experience working with patients with serious mental illness
Experience working with children and adolescents
Exceptional interpersonal and relationship-building skills; ability to build trust and rapport quickly
Strong organizational skills with the ability to manage multiple patient cases and documentation requirements concurrently
Strong documentation skills with attention to detail and quality standards
Ability to balance patient-centered care with structured workflows and expectations
Adaptability and flexibility in a fast-paced, early-stage startup environment
This position can be remote. As a contractor role, schedule flexibility is expected in alignment with care delivery needs and contractual expectations.
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