Admissions Specialist

Are you looking for a career opportunity in a growth centered environment with team members and caring professionals that are passionate about helping others? Can you see yourself supporting families and their loved ones as they begin their journey to wellness and healing? Red Oak Recovery (Asheville, NC) might be the perfect fit for you!

We provide an enriching and experiential program that helps people improve their lives. Using a holistic approach, our team supports clients on their path to self-love, self-acceptance, and self-awareness. We are looking for an Admissions Specialist to monitor and assist in the intake process at Red Oak Recovery, working closely with family members, stakeholders, and potential clients throughout the entire admissions process.

Responsibilities

• Communicating with inquiries via telephone, email, or other compliant and secure means clearly, effectively, promptly, and accurately
• Following closely and understanding HIPAA compliancy in all transactions
• Establishing and maintaining professional relationships with all inquiries
• Reporting true and accurate information regarding Red Oak policies and programming to all inquiring parties through extensive knowledge of programming logistics
• Executing all admissions paperwork and agreements, assisting, and coaching all parties involved to ensure all legal documentation and pertinent contact information is complete
• Taking initiative to engage in follow-up conversation to ensure that needs of all inquiring and involved parties have been met
• Screening all applications received for completeness
• Assisting in marketing and building relationships with referral sources
• Assisting in creating marketing materials, developing new markets, and methods
• Attending regional conferences and local events as needed
• Developing and present marketing and sales reports as needed
• Participating in an on-call rotation

Education/Experience

• Minimum of two years of relevant work experience
• Extensive knowledge of recovery industry

Preferred Qualifications

• Able to communicate 12-Step knowledge and other recovery language
• CADC-I, CADC, PSP
• Knowledge of varying therapeutic modalities and approaches
• Basic working knowledge of Microsoft & Adobe platforms
• Basic working knowledge of commercial health insurance

Employee Benefits

• Medical Insurance with Telemedicine options available to full-time employees after 30 days
• Vision & Dental insurance available to full-time employees after 30 days
• Voluntary Accident Coverage, Critical Illness Coverage and Hospital Indemnity Insurance options
• Employee provided Life Insurance and Voluntary Life Insurance options
• Retirement 401k
• Employee Assistance Program provided to promote employee wellness and a variety of services
• Desirable PTO/SICK plan 
• Company paid professional development and training
• Employee discounts through local retailers

Red Oak Recovery does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. In addition to federal law requirements, Red Oak Recovery complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.