This Sr Analyst, Sales Support will join our Personal Lines (PL) Sales & Distribution team, acting as a key resource to our PL Field and National Sales teams.
This opening can be filled in a remote/work-from-home (WFH) capacity from anywhere in the country, though regular work hours must align to the Eastern time zone.
Qulified candidates will possess:
Strong preference for an existing proficiency with Salesforce and business acumen in P&C insurance.
This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.
Job Description Summary
Our Sales Team count on us to be problem solvers and business enablers. Working to tackle critical issues, answering questions about business and operations and identifying trends – either problems or opportunities – are all in our wheelhouse. If you can actively listen and share your expertise to find solutions and collaborate wholeheartedly with the team and customers, we want to know more about you!Job Description
Key Responsibilities:
Leads incoming sales support requests from sales/territory managers, regional leadership, and agencies, serving as a single point of contact for resolving sales support questions and issues, addressing process-related concerns, and completing sales system tasks on behalf of the sales/business development team.
Partners with sales/business development managers in supporting process and programs. May perform back-office functions for open territories (i.e. temporarily provide support for a territory in the absence of a sales manager, provide back-up for sales leaders when out of the office, etc.).
Implements and administers distribution strategies and power form completion; for example: new agency appointments, tracking code requests, unified agency combo changes, consolidation of codes, name and ownership changes, contract changes, Elite requests, etc. May assist in administering and monitoring national programs associated with planned premium growth, profitability, retention and new business.
Conducts root cause analysis for agent issues and helps to resolve or direct to appropriate resources (e.g. contract/licensing, agency compensation, servicing issues, underwriting/claims concerns, etc.)
May be responsible for tracking, resolving and responding to customer complaints, including Department of Insurance complaints.
May assist with new producer onboarding within existing agencies.
Provides assistance with sales/business development administrative special projects (i.e. agency callouts, SalesForce data entry, producer record clean-up, Community Service Award nominations, etc.)
Facilitates handling of prospective agent leads received via nationwide.com inquiries.
May coordinate regional events such as agency meetings, Sales/Territory Manager meetings, Big I events, trade shows, communication meetings, and agency reviews. Coordination would include venue selection, contract negotiation, on-site meeting accommodations, leading all aspects of attendee registration and administering payments.
Coordinates requests on agent and associate sales compensation exceptions and is responsible for the process to ensure timely resolution of compensation inaccuracies.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to a Sales Support Director. Individual contributor role.
Typical Skills and Experiences:
Education: Undergraduate studies in sales, marketing, communications, public relations or related field. Participation in technical insurance programs preferred (i.e., CPCU, CLU, etc.).
Experience: Three or more years of related experience providing sales support and support for sales projects to sales managers and/or agents and working with meeting and conference planning.
Knowledge, Abilities and Skills: Broad knowledge of Nationwide products and processes, technology and administration, sales processes, new agent and existing agent programs, event coordination, contract mediation, Property and Casualty insurance and terminology, and exclusive agency office operations. Proven knowledge of methodology used to develop, prioritize, promote and coordinate conferences, conventions, and contests. Demonstrated decision making skills. Ability to manage time effectively and handle multiple responsibilities as demonstrated by the use of strong organization skills. Command of all skills vital for verbal and written communication with a wide variety of audiences including internal and external leaders, sales professionals and vendors. Ability to effectively convey detailed information and processes. Technically proficient with Microsoft products (Word, Excel, PowerPoint), e-mail system and computer systems navigation. Demonstrated competencies in collaboration, relationship development, communication, and initiative.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exception to the minimum job requirements must be approved by: Next level business leader and the HR business partner.
Values: Regularly and consistently demonstrates Nationwide Values.
Job Conditions:
Overtime Eligibility: Not Eligible (Exempt)
Working Conditions: Normal office environment. Travel required for Sales meetings and events.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Credit/Background Check: Due to the fiduciary accountability of this job, a valid credit and/or background check will be required as part of the selection process
Safety Sensitive: This job has been identified as a Safety Sensitive (SS) position and in accordance with our substance free workplace program may be subject to random alcohol and other drug testing.
We currently anticipate accepting applications until 05/19/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
This position could be filled within any of the lower 48 U.S. states.Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.NOTE TO EMPLOYMENT AGENCIES:
We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.The national salary range for Sr Analyst, Sales Support : $55,000.00-$102,000.00The expected starting salary range for Sr Analyst, Sales Support : $55,000.00 - $82,000.00
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