Pharmacy Technician Lead

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

The Pharmacy Technician Lead is responsible for running and compiling multiple daily, weekly and monthly reports for the medication therapy management (MTM) pharmacy team under the supervision of the Pharmacist Lead, as well as for completing pharmacy technician responsibilities, including calling and engaging ExactCare Pharmacy patients to complete a comprehensive medication review, helping patients refill their medication(s), answering inbound phone calls, documenting pharmacy services, and following up on the pharmacist’s prescriber recommendation depending on organizational needs.

The Pharmacy Technician Lead completes the work remotely with a focus on non-clinical reporting as well as phone-based responsibilities.

Responsibilities

• Running and compiling multiple daily, weekly and monthly reports under the supervision of the Pharmacist Lead

• Providing an exceptional customer service experience each day in a phone-based environment.

• Answering inbound calls from current patients and serving as an ExactCare Pharmacy expert to resolve their questions.

• Placing outbound calls to patients to create, maintain or update their medica

• Making outbound calls to patients to offer MTM comprehensive medication reviews and scheduling or connecting patients to clinical pharmacists for comprehensive medication reviews or clinical education.

• Making outbound calls to assess nonadherence, identifying barriers to adherence, and providing adherence education/contacting providers when needed.

• Screening inbound phone calls and voicemail messages to determine appropriate action and escalating calls as needed.

• Maintaining patient records with strong attention to detail and confidentiality.

• Balancing various tasks/responsibilities and with minimal supervision.

• Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job.  Not all of the duties may be assigned to a position.

Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High school diploma /GED

• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA

• Must maintain a pharmacy technician registration with State Board of Pharmacy

Experience

• Prior experience in a phone-based pharmacy setting

• Experience in a patient care environment

• Prior Managed Care or MTM experience

Skills & Abilities

• Ability to work independently.

• Self-motivated and goal oriented.

• Comfortable working in a phone-based environment.

• Adaptability to evolving organizational changes and growing healthcare sector.

• Exceptional customer service skills: servicing doctor’s office, pharmacist, and patient needs over the phone.

• Drug knowledge appropriate for a pharmacy technician.

• Pharmacy billing knowledge.

• ⁠Proficiency in Microsoft Office, particularly with Excel.

• Compiling, organizing, and merging large data sets, utilizing formulars and Pivot Tables to summarize data.

• Strong prioritization and organizational skills.

• Ability to maintain a high degree of confidentiality.

• Passion to help people and enrich their lives.

• Ability to overcome objections.

• Ability to think critically and document pertinent details in a world-class manner that is compliant with state and federal regulations.

• Exceptional communication skills and experience working in a team.

• Ability to present a warm, friendly, and empathetic atmosphere for patients by using active listening techniques.

Physical/Mental Demands: This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed.

Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Travel: Travel may be required for special organization or department events, department team meetings, trade shows, conferences, and other client engagements.

This is a remote position.

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.