Job Title: RN Medical Virtual Assistant – Care Management & Patient Coordination
Job Code: [AE-T]
Position Type: Full-Time
Work Schedule (40 hours/week): Monday – Friday: 8:00 AM – 5:00 PM EDT (For starters, the schedule will be weekdays only.
Depending on business needs and fit, occasional weekend work may be requested in the future (paid)).
Salary: $6 – $7/hour (based on experience)
Location: Remote (Philippines)
About the Role:
We are hiring an experienced RN Medical Virtual Assistant to support a U.S.-based healthcare and patient advocacy organization focused on compassionate, patient-centered care.
This role is ideal for Registered Nurses (RNs) looking to transition into a long-term remote healthcare career while still utilizing their clinical knowledge, patient assessment skills, and care coordination experience.
You will work closely with leadership and patients to support:
- Virtual patient assessments
- Care planning and follow-ups
- Medicare navigation
- Medication reconciliation
- Care coordination and administrative support
The company utilizes an AI-assisted healthcare platform to streamline workflows, patient interviews, and documentation while maintaining high-quality patient care.
Responsibilities
Clinical Care & Patient Coordination
- Conduct virtual patient assessments, including history-taking and health evaluations
- Assist in developing and organizing patient care plans
- Perform medication reconciliation and ensure medication accuracy
- Coordinate follow-ups, patient check-ins, and ongoing care needs
- Support Medicare navigation and provider research for patients
- Monitor patient progress and ensure timely documentation
Care Management
- Manage patient caseloads and monthly care coordination activities
- Coordinate with patients, caregivers, providers, home health teams, and other stakeholders
- Ensure continuity of care through strong communication and organization
- Maintain accurate patient records and care documentation
Administrative & Executive Support
- Provide scheduling and administrative support to the CEO
- Coordinate transportation and patient logistics when needed
- Support operational and executive-level tasks
- Independently manage responsibilities and proactively initiate tasks
Systems & Documentation
- Utilize the company’s proprietary AI-assisted healthcare software for patient interviews, care plan structuring, and documentation workflows.
- Ensure accurate, timely, and organized documentation
- Maintain confidentiality and professionalism in all patient interactions
Requirements
- Minimum 2 years of nursing experience
- Registered Nurse (RN) preferred
- Strong clinical assessment and patient care planning skills
- Experience in care coordination, patient follow-ups, and remote patient support or virtual healthcare.
- Strong understanding of healthcare workflows and patient care systems
- Excellent English communication skills (written and verbal)
- Highly organized with strong multitasking abilities
Preferred Experience
- Care management or patient advocacy experience
- Medicare-related workflows and patient support
- Experience supporting vulnerable or high-needs patient populations
- Familiarity with healthcare technology platforms and remote documentation systems
- Experience working directly with providers, caregivers, and healthcare stakeholders
Key Performance Indicators (KPIs)
- Accuracy and quality of patient care plans
- Timeliness of follow-ups and documentation
- Strong patient coordination and communication
- Reliability, attendance, and accountability
- Ability to independently manage tasks and priorities
- Effective collaboration with leadership, patients, and healthcare teams
Basic requirements
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
Technical requirements
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 10 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.
