Key Facts

Remote From:

Full time

Expert & Leadership (>10 years)

English

Hard Skills

Electronic Referrals Operational Reporting Electronic Medical Record Digital File Management Data Integrity Usage Tracking Patient Registration Patient Referral Auditing Cross-Functional Collaboration +1 more

Other Skills

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Scheduling
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Scheduling
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Computer Literacy
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Team Management
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Telephone Skills
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Customer Service
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Verbal Communication Skills
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Social Skills

PT Solutions Physical Therapy

About PT Solutions Physical Therapy

PT Solutions starts with a true love of therapy and fuses that passion with science and training to create an unmatched standard of care for patients. We love our work, and that enthusiasm is evident in all we do, both in the clinic and in the community. With acute care, inpatient rehab, and outpatient clinics across the country, we work in partnership with our patients and are committed to keeping them in motion throughout all phases of injury and healing. That dedication creates authentic connections with patients and makes PT Solutions the best place to redefine recovery. We believe that grounding treatment methodologies in evidence-based research results in the most effective, progressive care for patients. We put science first and use our research to innovate and lead the healthcare industry. Because teaching is in our DNA, we bring that research into the classroom, producing the best practitioners in the business through our top-notch residency and continuing education program. We believe physical, occupational, and speech therapy has a significant place in healthcare, and we want to lead its significance by elevating patient treatment standards and therapist training programs. Patients know the treatment they receive in any PT Solutions location nationwide will meet the absolute highest standard of care. Our dedication to working with the best tools and the best attitude to achieve the best results unites therapists and patients in a shared goal: pain-free living.

Company type: Large

Founded: 2018

Company size: 1001 - 5000

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Job description

Job Overview & Responsibilities:

The purpose of the Regional Referral Coordinator is to positively affect the practice referral management process by documenting, contacting and scheduling referrals. The employee will use the provided tools and training to effectively track referrals from the source and follow them through to positive conversion as patients. The employee will execute the highest level of customer service to welcome patients into the practice and back into the clinics. Additionally, the role will provide tools and analysis to improve the practice referral conversion (capture rate). This position requires simple computer data entry and use of computer-based systems and will work under the direction of the Front Office Manager and with other senior leaders to achieve goals and objectives under all pillars of the organization.

ESSENTIAL FUNCTIONS

· Perform ad-hoc operational analytic report requests from senior management

· Create, manage, and evaluate methods involving data integrity; conduct regular audits and validations in concert with other departments/ teams.

· Call and schedule new referrals sent to PT Solutions

· Positive and high level of customer service to create memorable experiences for each patient

· Retrieve unassigned referrals within referral systems, assign them to appropriate clinics, call, and schedule patient

· Create and upload completed intake forms for new patients

· Register new patients in EMR system

· Add new patients to schedule

· Update Leading Reach for all new referrals that are obtained

· Other duties as assigned

Qualifications & Pay Range:

REQUIREMENTS AND CREDENTIALS

Keyboarding skills, with ability to type 45 words per minute preferred
Strong interpersonal, oral (includes telephone skills) and written & verbal communication skills
Ability to delegate tasks efficiently among team members and communicate the needs of the company and affiliates
Associate’s degree or two years of management experience. Two years of experience in medical front office services
Demonstrated competency in computer related skills as noted above

Schedule

Full Time

Compensation

Pay Range: $17-19/hr (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position)

Company Overview:

Expanding Access to Quality Care

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.

Let’s go further together and transform care. Join the #PTSLife today!

To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.