Senior Application Support & Maintenance

This is us

At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.

This is the job

In Buenos Aires within the Life Sciences industry, we are actively seeking a professional to strengthen our team dedicated to Application Support & Maintenance. You will be part of the Manufacturing and Supply Chain vertical, ensuring the operational stability of mission-critical systems. Advanced English proficiency is a mandatory requirement for this position, as you will interact daily with global teams.

This is the team

In your role, you'll become a vital member in a team of skilled professionals focused on providing high-quality IT service delivery. Your primary responsibility will involve the end-to-end lifecycle of technical solutions, from deployment and configuration to incident resolution under ITSM standards. Here you will have the opportunity to make a meaningful contribution to global technological progress while at the same time advancing your own skills and career in highly regulated environments.

This is you

• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent project experience)

• Advanced English skills (verbal and written) – Mandatory.

• A minimum of 5 years of experience in IT, with at least 3 years specifically focused on MES application support, configuration, and deployment.

• Strong experience in the Pharmaceutical/Life Sciences industry, with solid knowledge of GxP and Computer Systems Validation (CSV).

• Technical proficiency in Microsoft SQL Server (2016+) and Microsoft Windows Server (2016+).

• Experience working with Red Hat JBoss Enterprise Application Platform (JBoss EAP) and middleware (XML, SOAP UI).

• Expertise in Incident, Problem, and Change Management using tools like ServiceNow.

Nice-to-have skills:

• ITIL V3/V4 certification.

• Knowledge of Kubernetes and Cloud Solutions.

• Scripting skills for automation.

• Experience with Serialization, Track & Trace, or Label Management systems.

This is your role

• Ensure the operational stability and effectiveness of MES and critical manufacturing systems through proactive monitoring and support.

• Execute application deployments and adaptations following the official change management process.

• Maintain systems in a validated state (GxP), ensuring high-quality documentation and compliance with CSV procedures.

• Handle technical and functional incidents throughout their entire lifecycle, coordinating with global teams and software vendors in English.

• Contribute to the continuous improvement of the solution landscape and knowledge base.

 
At Avenga, everyone matters. We provide equal opportunities in recruitment, career development, and leadership, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to fostering a work environment where our diverse community of employees, candidates, and business partners actively shapes our growth. By bringing together people from different backgrounds and experiences, we build a workplace where everyone feels free to be themselves while honoring the boundaries of others.