(Hong Kong) Part-Time Centre Manager

About us
At Write Edge, we specialise in providing high-quality English and Writing tuition classes for Primary and Secondary school students.

Founded in 2014, Write Edge vision is to deliver effective lessons at building a strong foundation of the English language and nurture writing skills in young students. From just 12 students, 1 branch in Singapore. We have since expanded to 12 physical branches and 1 online ARM. In 2020, Write Edge expanded their operations to students based in Malaysia through online classes.

With decades of combined teaching, curriculum and education management experience, we’ve got a well-seasoned team at the helm, who take pride in working hard to help our students have the best experience at Write Edge

Read up more about us! 
https://linkedin.com/company/write-edge
https://www.write-edge.com/
https://write-edge.my

About the role
Write Edge is a Singapore-based English and Writing enrichment centre supporting Primary and Secondary students in developing strong language and writing skills. As we expand into Hong Kong, we are looking for a responsible and dependable Part-Time Centre Manager to support our day-to-day operations and parent communication.

This role is ideal for someone who enjoys working with people, is organised and proactive, and would like to grow alongside an education company in its expansion phase.

You will work closely with the management and teaching team to ensure smooth operations, strong parent support, and a positive experience for students attending our classes and workshops.

Key Responsibilities
Operations & Class Support

• Support the coordination of classes, schedules, and relief arrangements
• Assist with day-to-day administrative and operational matters
• Support workshop and class preparation
• Ensure smooth running of online classes and activities
• Assist in onboarding students and addressing operational enquiries

Parent & Customer Support

• Respond to parent enquiries via WhatsApp, email, and phone calls
• Follow up with leads and workshop enquiries promptly
• Build positive rapport with parents and students
• Provide clear and professional communication regarding programmes and classes

Student Enrolment & Growth

• Support enrolment follow-ups and confirmations
• Work with the team to improve parent experience and student retention
• Assist in outreach and workshop coordination initiatives

Team & Process Support

• Coordinate with teachers and the management team when necessary
• Identify operational gaps and suggest improvements
• Support ad-hoc projects related to customer experience and operations

Requirements:

• Experience as a Centre Manager in an education industry
• Is organised, responsible, and able to multitask
• Communicates confidently and professionally in English
• Is comfortable using Google Workspace, Zoom, WhatsApp, and basic technology tools
• Is proactive, resourceful, and willing to learn
• Works well independently while remaining a strong team player
• Has strong interpersonal and customer service skill

Job Details:

• Remote position
• Flexible working hours
• HKD 90/hr