Key Facts

Remote From:

Full time

English

Hard Skills

Accounts Payable Accounts Receivable Help Desk Support Calendar Management Social Media Social Data Analytics Microsoft Operating Systems Order Management Continuous Improvement Process Aftercare +13 more

Other Skills

•
Problem Reporting
•
Professionalism
•
Communication
•
Adaptability
•
Time Management
•
Teamwork
•
Detail Oriented
•
Reliability

Roles & Responsibilities

Strong English communication skills (spoken and written)
Willing to undergo background checking
Ability to work independently in a quiet, dedicated home office environment
Willing to work the graveyard shift to serve US-based clients

Requirements:

Deliver excellent customer support across phone, email, and written communication; manage client interactions professionally and efficiently; handle inbound/outbound calls, follow-ups, and inquiries
Perform essential administrative tasks such as A/R, A/P, work order processing, compliance, notices, lease renewals, and document preparation; manage inboxes, calendars, files, and other organizational tasks; ensure all tasks are completed with accuracy and attention to detail
Assist with basic marketing initiatives and social media management, such as scheduling posts, sourcing content, and monitoring engagement
Follow client-specific SOPs consistently; stay updated on changes to procedures and company guidelines; provide accurate data, updates, and regular reports to the leadership team; collaborate with teammates and departments; perform additional tasks as assigned

Job description

This is a remote position.

As a General Virtual Assistant, you’ll play a key role in supporting clients, maintaining smooth operations, and helping drive business success. This role is ideal for individuals who are proactive, detail-oriented, and eager to take on meaningful work.

Your responsibilities include:

Client Support & Communication

Deliver excellent customer support across phone, email, and written communication
Manage client interactions professionally and efficiently
Handle inbound/outbound calls, follow-ups, and inquiries

Administrative Operations

Perform essential administrative tasks such as A/R, A/P, work order processing, compliance, notices, lease renewals, and document preparation
Manage inboxes, calendars, files, and other organizational tasks
Ensure all tasks are completed with accuracy, efficiency, and attention to detail

Marketing & Social Media

Assist with basic marketing initiatives
Support social media management activities, such as scheduling posts, sourcing content, and monitoring engagement

Process Compliance & Continuous Improvement

Follow client-specific Standard Operating Procedures (SOPs) consistently
Stay updated on changes to procedures and company guidelines
Ensure all work aligns with VirtuallyinCredible’s quality standards and core values

Reporting & Coordination

Provide accurate data, updates, and regular reports to the leadership team
Collaborate with teammates and departments as needed
Perform additional tasks assigned from time to time, demonstrating adaptability and initiative

Requirements

We’re seeking someone who not only has strong skills but also embodies professionalism, reliability, and a passion for helping clients succeed.

Qualifications

Strong English communication skills (spoken and written)
Clear and neutral/ American accent
Willing to undergo background checking
Ability to work independently in a quiet, dedicated home office environment
Willing to work the graveyard shift to serve US-based clients
Reliable internet connection (minimum 10 Mbps) with a backup
Stable electricity with appropriate power backup

Technical Requirements

RAM: 8 GB to 16 GB or higher
Processor: Intel Core i5 8th generation or higher, AMD Ryzen 5 or higher , or an equivalent processor
Operating System: Windows 10 or higher, macOS (Ventura, Sonoma, Sequoia, Tahoe)