Key Facts

Remote From:

Full time

English

Hard Skills

SAP Implementation Business Intelligence Microsoft Power Automate Microsoft Power Automate Analytical Dashboard Pivot Tables And Charts Creative Writing Excel Formulas Daily Production Reports Semi-Structured Data +18 more

Other Skills

•
Microsoft Excel
•
Collaboration
•
Communication
•
Adaptability
•
Time Management
•
Reliability
•
Problem Solving

Roles & Responsibilities

Advanced Excel with Power Query/Power Pivot and light VBA/Office Scripts for automation
Hands-on process automation experience using SharePoint lists, Power Automate, and Power Apps
BI tools proficiency (Tableau and/or Power BI) with end-user reporting and occasional development
SAP data extraction (SAPGUI) and Salesforce familiarity; strong organization and cross-functional communication

Requirements:

Drive daily, weekly, and monthly reporting on customer service metrics, order statuses, and evolving KPIs
Extract, analyze, and process data from SAP and Salesforce; automate tasks using Power Query/Power Pivot and VBA/Office Scripts
Oversee and optimize internal ticketing/workflow systems using Smartsheet, SharePoint lists, or Power Apps
Partner with CS, Back-Office, and Commercial stakeholders to provide accurate, timely information

Diversey

About Diversey

Diversey’s purpose is to go beyond clean to take care of what’s precious through leading hygiene, infection prevention, and cleaning solutions. We develop and deliver innovative products, services, and technologies that save lives and protect our environment. For over a century, the Diversey brand has become synonymous with product quality, service, and innovation. Our fully-integrated suite of solutions combines patented chemicals, dosing and dispensing equipment, cleaning machines, services, and digital analysis. We are a trusted partner; serving more than 85,000 customers in over 80 countries with a network of almost 9000 employees globally. We are the leading global pure play provider to the cleaning and hygiene industry for the institutional and food and beverage markets. We provide customers peace of mind by helping maintain their brand integrity so they can focus on growing their business. Through end-to-end repeatable services we deliver the highest standards across customer locations to achieve improved operational efficiency and environmental sustainability.

Company type: XLarge

Founded: 2018

Company size: 5001 - 10000

Website LinkedIn See all jobs →

Job description

Customer Service Analys

Are you a detail-oriented data professional who thrives on bringing clarity to business operations? Solenis - Diversey is seeking a highly dependable Customer Service Analyst to drive our reporting and data initiatives. In this hands-on, high-visibility role, you will turn raw data into actionable insights and automated workflows that directly support our Customer Service and Commercial teams.

What You’ll Be Doing:

Driving Core Reporting: Execute and deliver daily, weekly, and monthly reports covering key customer service metrics, order fulfillment statuses, and evolving KPIs to support shifting business needs.
Data Processing & Automation: Extract, analyze, and process complex datasets from SAP and Salesforce. You will leverage advanced Excel capabilities (Power Query/Power Pivot) alongside light VBA or Office Scripts to automate tasks and extractions (like SAPGUI).
Workflow & Ticket Management: Oversee and optimize mini ticketing systems to handle internal operational requests. You will build and manage these workflows utilizing Smartsheet, SharePoint lists, or Microsoft Power Apps.
Cross-Functional Support: Act as a trusted data partner to CS, Back-Office, and Commercial stakeholders, ensuring they have accurate and timely information.
Agile Problem Solving: Field and fulfill ad-hoc data requests and occasional dashboard development with precision as they arise.

What We’re Looking For:

Advanced Excel, VBA & Office Scripts: Strong command of structured data handling, formulas, and pivot tables. Must have solid experience with Power Query (intermediate level), basic familiarity with Power Pivot and DAX, and light Excel VBA or Office Scripts skills for task automation.
Process Automation: Hands-on experience creating and managing workflows using SharePoint lists and Power Automate Cloud. Experience with Microsoft Power Apps is a strong plus.
Business Intelligence Tools: Comfortable navigating Tableau and/or Power BI as an end-user, with the ability to handle occasional Power BI development tasks.
System Skills: Solid navigation skills in SAP for data extraction, paired with basic familiarity with Salesforce.
Exceptional Organization: You are dependable and highly organized, capable of managing multiple recurring deadlines without dropping the ball.
Clear Communication: Concise communication skills with the confidence to collaborate effectively across diverse teams and departments.