Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Process Optimization Pricing Analytics Pricing Systems Project Management Executive Conversations Project Management Management Reporting Data Presentation Service Fulfillment Product Launch Readiness +18 more

Other Skills

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Program Management
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Metric System
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Analytical Skills
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Mentorship
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Problem Solving

Roles & Responsibilities

6-9+ years of experience in pricing operations, analytics, business operations, or program management; ability to lead complex cross-functional initiatives independently
Strong stakeholder management and executive communication skills; advanced analytical and problem-solving capabilities
Experience leading pricing, product lifecycles, or technical/operational programs; deep experience with reporting tools, project management platforms, and CRM systems
Demonstrated success in process optimization and change management

Requirements:

Lead pricing and fulfillment process standardization across internal and third-party models; own documentation and governance of pricing, beta programs, and fulfillment workflows
Independently lead pricing-related initiatives across IT, AOP, PLM, and strategic programs; own project plans, milestones, risk management, and stakeholder alignment; drive end-to-end launch readiness
Design, govern, and improve pricing dashboards and operational reporting; partner with Analytics to define metrics and translate data into actionable narratives for senior leadership
Develop and maintain SOPs, product guides, and pricing documentation; own communication strategy for pricing changes and enablement materials; ensure cross-stakeholder adoption; mentor analysts

Omnissa

About Omnissa

Omnissa is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End-User Computing business. We make digital work, work – for businesses and their people. No painful IT processes or productivity trade-offs. Instead, a seamlessly delivered digital employee experience that simplifies work. Our comprehensive digital work platform enables IT teams to provide secure, personalized experiences for every employee, on any device. Omnissa unifies, automates, and efficiently scales the digital workspace. By empowering employees to do their best work, anywhere, we help workforces everywhere unlock exponential business value. All is made possible with the Omnissa™ Platform, the first AI-driven digital work platform for smart, seamless, and secure work experiences from anywhere. It integrates multiple industry-leading solutions across Unified Endpoint Management, Virtual Desktops and Apps, Digital Employee Experience, and Security and Compliance. By continuously adapting to users’ work styles, Omnissa optimizes user experience, security, IT operations and costs.

Founded: 2018

Company size: 1001 - 5000

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Job description

Job Description:

What is the opportunity?

As a Product Operations Lead Analyst owns and leads product and pricing operational initiatives, acting as a subject‑matter expert and primary point of coordination across Pricing, IT, Product, Fulfillment, and Analytics. This role drives process standardization, end‑to‑end project execution, and continuous improvement while providing guidance to junior analysts. The ideal candidate combines strong analytical skills with the ability to influence, anticipate risks, and independently lead complex initiatives.

Product Operations Ownership & Process Leadership
Lead pricing and fulfillment process standardization efforts across internal and third-party models.
Own documentation and governance of pricing, beta programs, and fulfillment workflows.
Maintain, design, and improve case management, intake queues, and escalation processes to increase efficiency and clarity.
Program & Initiative Leadership
Independently lead pricing-related initiatives across IT, AOP, PLM, and strategic programs
Own project plans, milestones, risk management, and stakeholder alignment.
Drive end-to-end launch readiness, identifying gaps and ensuring follow-through.
Reporting, Insights & Enablement Strategy
Own the design, governance, and continuous improvement of pricing dashboards and operational reporting.
Partner with Analytics to define metrics and insights that support leadership decision-making.
Translate data into clear, actionable narratives for senior stakeholders.
Documentation, Change Management & Enablement
Lead development and maintenance of SOPs, product guides, and pricing documentation.
Own communication strategy for pricing changes, releases, and enablement materials.
Ensure consistent adoption of new processes across stakeholders.
Cross‑Functional Influence & Mentorship
Act as a trusted partner to Product, Pricing, IT, Fulfillment, and Sales Enablement leaders.
Proactively identify dependencies, bottlenecks, and areas for operational improvement.
Mentor and provide day-to-day guidance to product operations analysts.

What will you bring to Omnissa?

6–9+ years of experience in pricing operations, analytics, business operations, or program management.
Proven ability to lead complex, cross-functional initiatives independently.
Strong stakeholder management and executive communication skills.
Advanced analytical and problem-solving capabilities.
Experience leading pricing, product lifecycles, or technical/operational programs.
Deep experience with reporting tools, project management platforms, and CRM systems.
Demonstrated success in process optimization and change management.

Location: Costa Rica
Location Type: HYBRID
Travel Expectations: Travel might be required for Team meetings, once or Twice a year
Education: MBA preferred