Specialist- HR Operations

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

About JLL

JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $23.4 billion and operations in over 80 countries around the world, our more than 112,000 employees bring the power of a global platform combined with local expertise. For further information, visit jll.com

What this job involves:

• Hands on experience of working on HR applications like Workday, along with case management/ticketing systems like ServiceNow, Workday help etc.

• Resolve Tier 1 & Tier 2 queries and transactions related to core HR business processes.

• Ensuring quality responses to all queries and complaints; maintaining and adhering to quality standards as outlined in SOPs and operational framework.

• Follow the first- time right approach in providing accurate resolution and reducing re-opening of cases

• Communicate and direct employees to appropriate documentations or procedures needed to resolve the query/ issue.

• Handle escalations from process partners, HRs and provide RCA to Team Lead

• Take Ownership of deliverables and propose action plan to Team Lead.

• Own Quality Check process on key/critical HR transactions as defined in the Quality framework.

• Conduct root cause analysis for key issues, advising management of trends or patterns.

• Actively participate client calls with the process partners on a regular basis and ensures required documentation.

• Accountable to Create/Update/Review Process Maps and SOPs of related HR processes and work closely with team and Content Owners to ensure all documents are up to date

• Manage team workload and allocate resources to meet departmental objectives

• Adhere to and demonstrate proficiency in agreed KPIs, KRAs, SLAs and customer service standards

Compliance-Related Expectations:

• Highlight non-compliances to respective teams

• Own the end-to-end closure of all compliance-related tasks within the monthly cycle

• Review and approve monthly compliance tasks logged on the designated tool

• Process monthly invoices related to compliance services and tools

• Work with the tool owner to ensure HR-related tasks on the tool are mapped for any new entity created within organization.

• Ability to persistently track multiple compliance items simultaneously without losing sight of any deadline

 Key Skills

• Excellent understanding of core HR management practices, processes, procedures, and policies.

• Good knowledge of labor laws/compliance is a must.

• Excellent verbal and written communication skills

• Knowledge on MS Office Suite (Word, Excel, Outlook), with excellent command of Excel, PowerPoint, and Word.  

• Previous experience with any HR system/platform/technology is preferred with Workday as must.

• Ability to work in a fast-paced environment with constant deadlines with strong follow-up Skills

• Bachelor’s/master’s degree in human resources or related field

• 4-5 years of experience in HR or client services role preferred

Sound like you?In this role, your key responsibilities will include:             

• Highly Organized and Self-motivated

• Ability to work in a fast-paced environment with constant deadlines

• Excellent Customer service skills using efficient processes

• Proactive in achieving results and seeking improvements

• Highly Employee and Customer centric             

• Excellent teamwork interaction and orientation           

• Attention to detail and ability to work towards tight deadlines

• Ability to adapt and drive change to derive efficiencies/productivity       

• Result oriented with the ability to manage competing priorities and multiple stakeholders

What we can do for you:                                                                                             

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.