Key Facts

Remote From:

Full time

Expert & Leadership (>10 years)

Spanish, English

Hard Skills

Client Services Transitional Bilingual Education Sales Management Microsoft Business Intelligence Web Platforms E-Commerce Universal Windows Platform Compliance Management Firewall Microsoft Access +9 more

Other Skills

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Microsoft Office
•
Microsoft Word
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Microsoft Outlook
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Microsoft Excel
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Microsoft PowerPoint
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Typing
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Non-Verbal Communication

Roles & Responsibilities

1+ years of professional experience in a Product Support or Customer Service role for an e-business, Internet Service Provider, or software vendor, servicing both consumers and corporate customers, with related post-secondary education or an equivalent combination of training and experience
Excellent verbal and written communication skills in English and Spanish
Flexible, rotating schedule
Working knowledge of Windows platforms, eCommerce and Web/Internet platforms; proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)

Requirements:

Develop expert-level understanding of the functionality and capabilities of Customer Service tools
Route or respond to all incoming communication (email, phone, and other) from customers and clients, and compile client reports as requested
Stay up to date on Skillsoft product offerings (Percipio, Books24x7, Skillsoft Compliance and Skillsoft Coaching) and recommend course orders
Adhere to service level agreements

Skillsoft

E-learning

About Skillsoft

Skillsoft (NYSE: SKIL) is a global leader in corporate digital learning, focused on transforming today’s workforce for tomorrow’s economy. The Company provides enterprise learning solutions designed to prepare organizations for the future of work, overcome critical skill gaps, drive demonstrable behavior change, and unlock the potential in their people. Skillsoft offers a comprehensive suite of premium, original, and authorized partner content, including one of the broadest and deepest libraries of leadership & business skills, technology & developer, and compliance curricula. With access to a broad spectrum of learning options (including video, audio, books, bootcamps, live events, and practice labs), organizations can meaningfully increase learner engagement and retention. Skillsoft’s offerings are delivered through Percipio, its award-winning, AI-driven, immersive learning platform purpose built to make learning easier, more accessible, and more effective. Learn more at www.skillsoft.com. Skillsoft provides a comprehensive selection of cloud-based corporate learning content, including courses, videos, books, and other resources on Leadership Development, Business Skills, Digital Transformation, Technology & Developer, and Compliance. Percipio’s intuitive design engages modern learners and its consumer-led experience assists in accelerating learning. Skillsoft is trusted by thousands of the world’s leading organizations, including many within the Fortune 500.

Company type: Large

Industry: E-learning

Founded: 2018

Company size: 1001 - 5000

Website LinkedIn See all jobs →

Job description

At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress.

Skillsoft is seeking an experienced Bilingual Product Support Coordinator to join our team in Canada! In this role, you will have the opportunity to be responsible for managing customers and Skillsoft employee inquiries through live help, phone and email in both English and Spanish. 

RESPONSIBILITIES:

In-depth understanding (“expert user”) of the functionality and capability of Customer Service tools
Facilitate with clients and ensure their needs are met and compile client reports as requested
Routes or answers all incoming communication (email, phone, or other) from customers and clients.
Keeps up to date on course/curriculum offerings’ changes to certification tracks; recommend course orders.
Become familiar with all Skillsoft products, including Percipio, Books24x7 and Skillsoft Compliance and Skillsoft Coaching
Be attentive to service level agreements

SKILLS & QUALIFICATIONS REQUIRED:

1+ years of professional experience working in a Product Support function or a Customer Service Center for an e-business company, Internet Service Provider or software vendor, with experience providing service to both consumers and corporate customers with a post-secondary education in a related field or an equivalent combination of training and experience
Excellent verbal and written communications in both English and Spanish
Must be open to a flexible, rotating schedule
Working knowledge of Windows Platforms, eCommerce and Web/Internet platforms.
Experience with and proficient in: Microsoft Office (Microsoft Word, Excel, Power Point, Access and Outlook)
Solid understanding of HTML, firewalls, and proxy servers
Ability to navigate and utilize new technologies/systems
Typing speed of at least 40 wpm

MORE ABOUT SKILLSOFT:

Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at skillsoft.com.

Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

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