Role overview

Qualifications

1-2 years of experience in a customer-facing role (MBO)
Fluent in Dutch and English with strong communication and interpersonal skills
Proficiency with CRM software and support tools
Ability to manage multiple priorities and meet deadlines

Responsibilities

Respond to customer inquiries via phone and email with quick, effective resolutions
Collaborate with internal teams to resolve technical or operational issues for the customer
Serve as the main contact for assigned customers, addressing queries and providing timely solutions
Track customer engagement and product usage to identify opportunities for improvement

Key facts

Remote from: Netherlands
Full time
Junior (1-2 years)
Customer Support
English, Dutch

Hard skills

Escalation Management Issue Management Account Management Customer Engagement Product Analytics RemedyForce (Ticket Management Software) Conflict Resolution Cross-Functional Collaboration Online Communication Customer Centricity

Other skills

Problem Solving
Multitasking
Analytical Thinking
Detail Oriented
Non-Verbal Communication
Relationship Building
Empathy
Adaptability
Calmness Under Pressure
Time Management
Teamwork

About the company

Skillsoft

E-learning

Skillsoft (NYSE: SKIL) is a global leader in corporate digital learning, focused on transforming today’s workforce for tomorrow’s economy. The Company provides enterprise learning solutions designed to prepare organizations for the future of work, overcome critical skill gaps, drive demonstrable behavior change, and unlock the potential in their people. Skillsoft offers a comprehensive suite of premium, original, and authorized partner content, including one of the broadest and deepest libraries of leadership & business skills, technology & developer, and compliance curricula. With access to a broad spectrum of learning options (including video, audio, books, bootcamps, live events, and practice labs), organizations can meaningfully increase learner engagement and retention. Skillsoft’s offerings are delivered through Percipio, its award-winning, AI-driven, immersive learning platform purpose built to make learning easier, more accessible, and more effective. Learn more at www.skillsoft.com. Skillsoft provides a comprehensive selection of cloud-based corporate learning content, including courses, videos, books, and other resources on Leadership Development, Business Skills, Digital Transformation, Technology & Developer, and Compliance. Percipio’s intuitive design engages modern learners and its consumer-led experience assists in accelerating learning. Skillsoft is trusted by thousands of the world’s leading organizations, including many within the Fortune 500.

Company details

Company typeLarge

IndustryE-learning

Company size1001 - 5000

Links

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Job description

At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress.

Skillsoft, Global Knowledge are seeking a Customer Service Coordinator for a Hybrid role based in Nieuwegein, Netherland. Where you will join our dynamic team covering the Benelux Region. In this role, you will be the primary point of contact for our clients, ensuring they receive exceptional service, support and value throughout their journey with our company. Your goal will be to build strong relationships, drive customer satisfaction and help our clients achieve their desired outcomes using our products or services. Must be fluent in Dutch and English.

Key Responsibilities:

Respond to customer inquiries via phone, email ensuring quick and effective resolutions
Collaborate with internal teams to resolve technical or operational issues for the customer
Understand customer goals and align our solutions to support their success
Manage and resolve customer escalations with empathy and efficiency
Serve as the main contact for assigned customers, addressing queries and providing solutions in a timely manner
Develop and maintain strong, long-lasting relationships with clients
Track customer engagement and product usage to identify opportunities for improvement
Act as the voice of the customer within the company, sharing feedback with product, sales, and marketing teams
Eager to develop and enhance my customer service skills through hands-on experience and learning opportunities
Highly adaptable and flexible, able to adjust quickly to new situations and challenges with a positive mindset
Proven ability to thrive under pressure, maintaining focus and delivering quality results in fast-paced environments
Strong problem-solving skills, with a keen ability to analyze situations and find effective, creative solutions
Excellent written and verbal communication skills, able to convey information clearly and effectively to diverse audiences
Highly results-oriented, consistently focused on achieving goals and delivering measurable outcomes

Qualifications

Minimum 1 to 2 years of experience in a customer-facing role with an MBO
Strong communication and interpersonal skills must be fluent in Dutch and English
Problem-solving and conflict-resolution abilities
Proficiency with CRM software and support tools
Ability to manage multiple priorities and meet deadlines
Analytical mindset with attention to detail

MORE ABOUT SKILLSOFT:

Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at skillsoft.com.

Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.