Systems Support Administrator

Intro:  We’ve been forging digital transformation through the lens of Salesforce for 20+ years for 3,000+ customers across the globe. We are a Summit status, Marketing Cloud Full Stack Partner. We are a cross-cloud shop with an emphasis on Agentforce, Data Cloud, Loyalty Cloud Personalization, Intelligence, Marketing Cloud Engagement, Service Cloud, and Sales Cloud.

We accomplish incredible digital transformation for our customers with incredible people. We’ve always held to the fact that talent trumps location, but culture trumps talent. We care about our people and we care about our customers. 

About the Role: 

The Systems Support Administrator will be responsible for managing all aspects of software and platform administration in a fully remote, distributed environment.  This role will be the primary point of contact for all end user support and liaise with Corporate IT Security and Global Help Desk resources to ensure ListEngage employees have access and appropriate use of necessary tools and software services.  The Support Administrator will also be responsible for security policy compliance and change management within the organization.

Duties & Responsibilities: 

• Support onboarding of new hires for software and hardware provisioning

• Maintain corporate software configuration in accordance with security policy standards

• Manage corporate licensing agreements for cloud-based software systems and platforms as well as client applications

• Conduct periodic audits of all licensing to ensure compliance with user access and permissions standards

• Maintain inventory of all hardware and software assets

• Support due diligence for new software evaluation and implementation

• Review software release notes to provide corporate communications around change management for feature updates and enhancements to security standards

• Identify areas for improvement to enhance end user experience and efficiency

• Provide end user support for hardware and software issues

• Interface with platform support and Global Help Desk resources to troubleshoot and resolve issues for end users

• Support client risk assessment response process

• Maintain updated user guides and documentation within the Knowledge Base

Education & Experience Requirements: 

• 3+ years experience of corporate IT systems support, administration or related functions

• Bachelor’s of Computer Science, or related discipline, preferred

• Exposure to large enterprise IT workflows and approval processes

• Experience working in a global delivery model

• Strong background in Google Workspace (GWS) environments, MS O365 systems,  and Slack 

• Experience with Salesforce CRM and other Salesforce products is a plus

• Having exposure to systems integration in a large corporate environment is highly valued

Knowledge, Skills and Abilities: 

• Strong organizational, consulting, interpersonal and communication skills

• Excellent logical reasoning, problem solving and analytical skills

• High attention to detail and comfortable working in ambiguous environments

• Ability to work independently and collaboratively in a remote team environment

What We Offer: 

• Competitive salary and performance-based incentives

• Comprehensive benefits package, including health, dental, and vision insurance

• Opportunities for professional development and career growth

• A collaborative and inclusive work environment

Why You Should Join Us: 

• 100% CEO approval on Glassdoor

• Small but mighty team of ~150 Engagers 

• Values that drive us: Be Great at What You Do, Be Growth Oriented, Be a Team Player, Own It

• Currently 100% remote work arrangements 

If you’re interested, so are we! Send your resume our way, and we’ll contact you for a phone interview if you meet the qualifications 

We are an equal opportunity employer and love diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.