Financial Crime Manager with Mandarin (Client Delivery) - Remote, Malaysia

About the Position 

As a Manager within our Financial Crime Compliance Delivery Team, you will be responsible for leading a team of analysts by providing the coaching and oversight needed to ensure all projects meet organizational and client objectives.  

A successful candidate will utilize management skills and Compliance expertise to oversee the day-to-day operations of client engagements and ensure that engagement KPI’s are achieved with quality and within project timelines. The ability to identify risks and manage downward and upward communication is required. 

This role will require the ability to work with teams across global jurisdictions, managing AML/BSA, transaction monitoring, client onboarding (KYC), enhanced due diligence (EDD), and risk related project work.  Experience working in a dynamic, high-growth environment where an eye for process improvement and optimization is key.  

Primary Responsibilities 

• Manage a team of 25+ analysts 

• Oversee team performance, development, and workload planning to ensure successful project delivery.

• Provide coaching, feedback, and support for team members’ growth and career progression.

• Manage client engagements, ensuring compliance with internal policies and regulatory standards.

• Maintain regular communication with clients to strengthen partnerships, report outcomes, and identify service opportunities.

• Monitor team output and quality, identifying areas for process improvement and efficiency.

• Deliver performance and service reports to senior leadership and clients.

• Collaborate with internal teams to expand subject matter expertise and advisory capabilities.

• Contribute to strategic initiatives within the Managed Services practice in partnership with senior leaders.

• Provide production/service reporting to senior leadership and clients. 

• Work directly with partnership team to develop subject matter expertise and expand advisory services and consulting opportunities with clients. 

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Required Qualifications 

• Bachelor’s Degree with 4- 5 years or more of Anti-Money Laundering (AML), or KYC Management experience  

• Both English & Mandarin Language

• Ability to lead projects, develop timelines, coordinate project teams and implement action items during a project's life. 

• Ability to multi-task, work independently and as part of a team, establishing cooperative and collaborative working relationships. 

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Preferred Qualifications 

• Professional Certification (CAMS) 

• Experience in a consulting or managed service environment 

• Master’s degree 

• Strong entrepreneurial spirit, highly collaborative, able to express ideas readily, manage change fluidly, able to influence and identify opportunities.