Key Facts

Remote From:

Full time

English

Hard Skills

Hardware Configuration Management Database Administration Server Administration Hardware Support Hardware Support Issue Tracking Database Connection Escalation Management Procurement Engineering Documentation +16 more

Other Skills

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Mentorship
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Communication
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Analytical Skills
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Teamwork
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Time Management
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Problem Solving

Roles & Responsibilities

Minimum of 3 years of relevant technical support experience
Technical education or equivalent job knowledge comparable to a 2-year college or trade school program
Experience supporting servers, databases, and enterprise applications
Strong troubleshooting, analytical, and documentation skills

Requirements:

Provide technical support to CSI customers by installing, configuring, and troubleshooting hardware and software products
Monitor and manage incoming requests through the CRM system
Respond to support calls and prioritize work based on issue severity and business impact
Research, test, and document issues that require development or engineering escalation

Computer Services Incorporated

Information Technology & Services

About Computer Services Incorporated

As a forward-thinking technology partner, we accelerate our delivery of cutting-edge solutions to empower our customers’ growth. CSI heavily invests in research and development, product partnerships and strategic acquisitions to provide the most innovative technologies—all while maintaining our service-first mentality. We drive financial institutions and other businesses forward with a variety of services, including: Core Banking With more than 57 years as a leader in core bank processing, CSI’s enterprise banking solutions empower institutions to compete in an open banking environment while growing assets, developing additional revenue streams and reaching new customers by integrating the latest digital technologies. Regulatory Compliance As an established leader in compliance, top global brands trust CSI as their regtech partner and rely on us for our advanced compliance software—including industry-leading fraud and anti-money laundering solutions. Managed Cybersecurity CSI offers cloud-based cybersecurity services, with 24/7 monitoring, real-time incident remediation, seamless compliance integration and industry-leading support for enhanced threat mitigation. IT Management As one of the largest, most trusted managed services partners in the country, we take a consultative approach to IT management to provide a scalable, efficient IT enterprise that supports institutions’ growth and regulatory needs. Document Distribution From digital document delivery to cost-efficient print and mail services, CSI provides a full range of document distribution solutions to help financial institutions stay connected with their customers. Advisory Services CSI’s Advisory Services—which include IT governance, compliance and risk management services—deliver cost-effective solutions that reduce the time and expense of managing security and compliance while ensuring technology is aligned to business objectives.

Company type: Large

Industry: Information Technology & Services

Founded: 2018

Company size: 1001 - 5000

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Job description

Job Description:

The Customer Technical Support II role is responsible for providing advanced technical support to CSI customers—both internal and external—by staging, installing, and troubleshooting CSI hardware and software solutions. This role serves as an escalation point for complex issues and plays a key part in ensuring system stability, customer satisfaction, and operational continuity.

Key Responsibilities

Provide technical support to CSI customers by installing, configuring, and troubleshooting hardware and software products
Monitor and manage incoming requests through the CRM system
Respond to support calls and prioritize work based on issue severity and business impact
Research, test, and document issues that require development or engineering escalation
Troubleshoot moderately complex issues across servers, databases, and applications
Serve as an escalation resource for other Customer Technical Support team members
Build and configure servers as needed, including:
- Ordering equipment
- Updating hardware components
- Installing software and databases
- Implementing security configurations
- Shipping systems to customers
- Decommissioning legacy equipment when required
Participate in disaster recovery testing and response activities as assigned
Mentor and train other technical support specialists
Perform additional duties as required to support the team and organization

Required Qualifications

Minimum of 3 years of relevant technical support experience
Technical education or equivalent job knowledge comparable to a 2‑year college or trade school program
Experience supporting servers, databases, and enterprise applications
Strong troubleshooting, analytical, and documentation skills
Ability to manage multiple priorities in a fast‑paced support environment
Strong communication skills and a customer‑focused mindset

Preferred Skills & Attributes

Experience working in a financial services or banking technology environment
Familiarity with CRM and ticketing systems
Comfort serving as an escalation point and mentoring junior team members
Hands‑on experience with hardware provisioning and system installations

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary

CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at recruiter@csiweb.com and we will work with you to meet your accessibility needs.

For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)

Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.

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