Workday HCM Senior Support Consultant (UK)

About Invisors

As a professional services firm, our people are our brand: It’s mission-critical that we hire + nurture talent effectively. We pride ourselves on being flexible and innovative, with a passion for client satisfaction, and a relentless pursuit of improvement.  Most of our team joined Invisors from Workday Practices of larger global firms looking for an innovative and nimble culture that encourages new ideas and collaboration, free of red tape. ​
 

We pride ourselves on maintaining a healthy balance of college graduates, experienced enterprise professionals who have used Workday to perform their administrative responsibilities, and Workday-certified consultants who are authentic, empowered, and resilient.  More important than your Workday experience, our recruiting priority is to get to know you and ensure a culture fit.

About this Role

As an Invisors Support Consultant, you will work closely with AMS clients to deliver solutions after Project Go-Live because “Go-Live” is just the beginning. We believe that post-production support shouldn’t feel like a help desk queue. This role will allow you to creatively solve complex problems, service clients in many industries, mentor consultants and embrace the principles of knowledge transfer. This role is critical in maintaining stability, optimising performance, and supporting enhancements for our customer base’s Workday product.  You will hold a pivotal role in a newly formed Support Team and provided opportunity to make key contributions to the team.  

You will research, gather requirements, configure and deploy solutions across many common Workday fundamentals, specialising in one or more of the following key areas:  

• Workday HCM & Recruiting  

• Workday Absence, Time Tracking and Scheduling  

• Workday Benefits, Advanced Compensation and Talent & Performance  

You will also see ample opportunity to learn and deploy a broad array of skills which may not be specific to workstreams such as Workday Security, Workday Reporting and Dashboards, Business Process Configuration, Organisation Structures and Calculated Fields.  

In addition to your client-facing role, every Invisors Consultant plays a critical role internally as we develop our business, improve our processes, and grow our team. 

Duties and Responsibilities:  

An Invisors Support Consultant must:  

• Partner with our customer’s business stakeholders to gather requirements and translate those into scalable Workday solutions 

• Demonstrate the ability to configure business processes, calculated fields, custom reports, dashboards and notifications  

• Support tenant configuration changes, testing cycles and production migrations including the use of Workday tooling for migrations 

• Demonstrate clear understanding of downstream impacts, data integrity, tenant management and test methodology.  Maintain governance standards. 

• Review Workday biannual releases and assess impact. Test new features and coordinate adoption strategy with customers. 

• Identify tenant optimisation opportunities and recommend best practice  

• Help customers mature from “support mode” to “strategic mode” 

• Communicate clearly and effectively both verbally and in writing, understanding the importance of solution documentation and knowledge transfer.  

• Ability to prioritise workload, working to Service Level Agreements (SLAs).  

• Provide hands-on support to functional leaders and management 

• Contribute to the internal goals of the practice.   

Relevant skills and experience:  

• Experience implementing or working with Workday in internal support roles (HRIS Analyst, HRIS Administrator, etc) which should include hands-on, post-production support experience in a live Workday tenant 

• Workday Certification preferred 

• Analytical and solution orientated  

• Responsive and detail driven including strong documentation discipline 

• Ability to balance support tickets with enhancement initiatives  

• You enjoy explaining complicated things in simple language 

• Comfortable operating in a fast paced, deadline driven environment 

• Must be proficient in the Microsoft Office suite