Key Facts

Remote From:

Anywhere

Full time

Spanish, English

Hard Skills

Outbound Calls Escalation Procedures Lease Contracts Organizational Structure

Other Skills

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Record Keeping
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Communication
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Teamwork
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Persistence
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Reliability
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Problem Solving

Roles & Responsibilities

Spanish-speaking: Must be able to speak Spanish, as many tenants communicate in Spanish.
Strong English communication skills: Comfortable communicating in English with tenants and internal team members.
Outbound calling: Must be genuinely comfortable making outbound calls throughout the day.
Persistent and organized follow-up: Able to call tenants multiple times and track lease renewal statuses accurately.

Requirements:

Make at least 50 outbound calls per day to tenants regarding lease renewals and unsigned lease documents.
Follow up with tenants who have received lease renewals but have not yet returned signed copies.
Track tenant responses and update the team on lease renewal status.
Make repeat follow-up calls when tenants do not respond or complete the required steps.

Job description

This is a remote position.

Customer Service Representative

Join a growing multi-family property management company and help keep lease renewals moving smoothly for a busy leasing team. In this role, you’ll focus on consistent tenant follow-up, making outbound calls, tracking renewal status, and helping ensure signed lease documents are completed and returned on time.

What You'll Do:

Make at least 50 outbound calls per day to tenants regarding lease renewals and unsigned lease documents.
Follow up with tenants who have received lease renewals but have not yet returned signed copies.
Clearly remind tenants to review, sign, and submit their lease renewal paperwork.
Track tenant responses and update the team on lease renewal status.
Make repeat follow-up calls when tenants do not respond or complete the required steps.
Escalate questions, concerns, or unusual tenant situations to the appropriate internal team member.
Support the leasing department with basic administrative follow-up related to renewals.

Who You'll Work With:

Be an integral part of a busy leasing team within a growing multi-family property management company, helping tenants stay on track with lease renewals through steady communication and organized follow-up.

Who We're Looking For:

Spanish-Speaking: Must be able to speak Spanish, as many tenants communicate in Spanish.
Solid English Skills: Comfortable communicating in English as needed with tenants and internal team members.
Call-Comfortable: Must be genuinely comfortable making outbound calls throughout the day.
Persistent Follow-Up: Able to call tenants multiple times when needed and stay consistent without getting discouraged.
Organized: Capable of tracking lease renewal statuses, tenant responses, and follow-up needs accurately.
Reliable: Able to work full-time and maintain a steady daily workflow with minimal hand-holding.
Practical Problem-Solver: Able to handle basic tenant questions and identify when something should be escalated.
Preferred Candidate: Female candidate preferred.
Experience: General work experience is required.

Why Join Us?

Impact: Play a key role in helping tenants complete lease renewals on time and supporting a leasing team that depends on clear, consistent follow-up.
Culture: Join a team that values reliability, persistence, and steady communication.
Benefits:
- Enjoy preset salary growth and weekly salary payments.
- 100% work-from-home flexibility.