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Alternant relation client & service après-vente - Toulouse (H/F)

Role overview

Qualifications

  • Enrolled in BTS NDRC or equivalent program focused on commerce/relationship management (apprenticeship preferred).
  • Strong organizational skills, rigor, and excellent interpersonal skills.
  • Team oriented with autonomy in assigned tasks.
  • Willingness to undertake an apprenticeship in Toulouse starting ASAP.

Responsibilities

  • Welcome clients and visitors on site, provide orientation and initial information.
  • Support the follow-up of customer requests and coordinate with internal teams (sales, after-sales, logistics).
  • Assist the customer service with administrative tasks (stock management, tracking of after-sales files, logistics-related tasks).

Key facts

  • Remote from: France
  • Internships
  • Junior (1-2 years)
  • French

Other skills

  • Customer Service
  • Teamwork
  • Social Skills

About the company

Galileo Global Education logo

Galileo Global Education

Higher Education

Galileo Global Education, world leader in independent higher education with 210,000 students, 61 schools and 106 campuses in 18 countries, placed employability and innovation at the heart of its strategy for 15 years. Galileo Global Education's mission is to enable everyone, regardless of their starting point, to unleash their potential and boost their long term employability. Our vision: to move the lines of the world of Education through innovation, and the hybridization of disciplines, pedagogies, schools and geographies. The Group's schools, specialized in particular in the fields of digital, business, design, digital communication, health, arts and culture, share the same vision of higher education: the importance of interdisciplinarity, supervision of students, high quality training, international culture and professional integration.

Company details

Company typeLarge
IndustryHigher Education
Company size10001

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Job description

Entreprise Partenaire
Localisation : Toulouse
Démarrage : Dès que possible
Niveau d’études : Après BAC (BTS)

ESARC TOULOUSE recherche pour son entreprise partenaire, leader dans la distribution de produits électroménagers en France, un.e Alternant(e) Relation Client & Service Après‑Vente dans le cadre d’un BTS NDRC, pour un démarrage dès que possible à Toulouse.

Qui sommes-nous ?

Notre partenaire est le distributeur n°1 de produits électroménagers en France. Forts de leur expertise, ils accompagnent au quotidien les professionnels dans la distribution de produits d’équipement de la maison.

Description du poste :

Dans le cadre du développement de leur activité, Ils recherchent un(e) alternant(e) en relation client et service après-vente pour rejoindre leur agence de Toulouse.

Vos missions principales :

  • Accueillir physiquement les clients et visiteurs (orientation, premiers renseignements)
  • Participer au suivi des demandes clients et à leur coordination avec les équipes internes (commerciale, SAV, logistique)
  • Appuyer le service client dans diverses tâches administratives (gestion des stocks, suivi de dossiers SAV, aspects logistiques)
     

Profil recherché :

  • Étudiant(e) en formation type BTS (commerce, relation client)
  • Sens de l’organisation, rigueur et bon relationnel
  • Esprit d’équipe et autonomie dans les missions confiées
     

Ils offrent :

  • Une expérience concrète et formatrice dans un environnement dynamique
  • Une équipe bienveillante et un accompagnement professionnel
  • La possibilité d’évoluer dans une entreprise leader sur son marché

Aucun frais n’est à la charge des candidats.

🔑 Infos clés

  • Localisation : Toulouse
  • Type de contrat : Apprentissage
  • Aucun frais ne sera à la charge des candidats
  • Rémunération : Selon niveau d’études + âge
  • Rentrée : Septembre / Octobre

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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