Channel Account Manager I (MSP - WEST)

Summary

The Channel Account Manager manages ESET MSP/MSSP Partner relationships and is responsible for accelerating partner business while driving incremental revenue to ESET business.

Job description

FUNCTIONAL RESPONSIBILITIES AND DUTIES

• Responsible for understanding, managing, and developing complex partners and difficult-to close sales, building trusted relationships with partner reps, owners, and stakeholders; includes creative problem-solving and conflict resolution.

• Ensure partners are aware of ESET’s latest portfolio with consistent check-ins and partner feedback including training and manage MSPs/MSSPs to sell ESET’s product portfolio within the assigned territory; facilitate access to applicable resources and tools.

• Achieve monthly and annual revenue and KPIs targets.

• Creating and executing Business Plans with strategic Partners including metrics and goals, marketing plans collaborating with partner marketing and product roadmaps with sales engineers.

• Update and track pipeline activities for partners in ESET CRM.

• Serves as a liaison to partners with regards to any sales-related issues; spearheads, coordinates, and facilitates appropriate resources for best solutions.

• Conduct joint onsite end-user sales calls with partner to ensure timely closure of business.

• Attend MSP/MSSP Industry, lead-generating partner-driven or ESET Corporate marketing events as needed/requested.

• Other duties as assigned by management.

**This is a remote position open to candidates located in CA, NV, UT, CO, NM,TX or AZ**

REQUIREMENTS
Education:
• Degree or equivalent is desirable, preferably in IT or cyber related subject

• Be available for 20-30% travel

• Proficient in Salesforce CRM

Experience:

• 5+ years B2B Sales

• 5-7 years of MSP and/or MSP channel management experience.

Knowledge:

• Must have experience in SaaS: Cybersecurity background preferred. 

• Must have intermediate technical knowledge in Cybersecurity and be technically savvy

• Advanced understanding business development, with the ability to implement go-to-market strategies with third parties.

• Ability to proactively generate leads, nurture and develop opportunities and deals, work under a quota, and effectively maintain/expand business relationships through email, phone, and face-to-face contact.

• Advanced indirect revenue and lead generation knowledge, including knowledge of all facets of the sales process and experience forming successful relationships.

• Ability to make appropriate decisions balancing and weighing the relative costs and benefits of potential actions to the company, the partner, and the customer. 

• Extensive Channel Management, Training, and Channel Development Experience.

• Proficiency in Microsoft Office products (Word, Excel, PowerPoint)

Salary Range: $80,000-$90,000 plus variable compensation
 

Language:
• English – B2

Communication:
• N/A

Managerial skills:
• N/A

Personal characteristics:

• • Good self-management, time management and organizational skills
• Must have a deep sense of urgency
• Can approach all situations with polite candor
• Can do attitude with ability to think creatively

Benefits

Health & well-being

• Cigna Medical Plan
• Cigna Dental Plan
• EyeMed Vision Plan
• Reliance Standard Life Insurance
• Reliance Standard Long Term Disability Plan
• HealthJoy Employee Assistance Program
• Cigna Supplemental Insurance
• Lifestyle Spending Account
• Bi-Weekly Mediation Series 
• On-site Gym and shower facilities

Family

• Volunteer Day off
• Paid Time off
• Tuition Reimbursement
• Birthing Parent Match
• Pet Insurance

Office

• Recreational Zone
• Coffee & Snacks
• Parking Benefit

Other

• Benefit Hub - Discounts on travel, cars, electronics, etc…
• 401(k) retirement savings
• ESET's Charitable Contributions Program
• Referral Program

Primary location

San Diego

Additional locations

Time type

Full time