Role overview

Qualifications

High School Diploma or equivalent required
Bilingual in Spanish and English
2-3 years of customer service experience, preferably in an environment connecting with warm leads, customer retention, or quota-based goals
Ability to manage details and strong organization skills

Responsibilities

Make outbound calls and use other engagement / communication vehicles to schedule new patients with first touch within 24 hours of receipt
Answer questions about the treatment in easy-to-understand ways
Help parents understand what makes Cranial Technologies different from the competition and communicate the benefits of treating with Cranial Technologies vs the competition
Address and overcome objections from families

Key facts

Remote from: United States
Full time
Expert & Leadership (>10 years)
English, Spanish

Hard skills

Sales Management Communicating With Patients Customer Retention

Other skills

Communication
Interpersonal Communications
Teamwork
Organizational Skills
Detail Oriented
Enthusiasm

About the company

Cranial Technologies, Inc.

Founded in 1986, Cranial Technologies is the only company in the world solely dedicated to treating infants with plagiocephaly. It’s our mission to provide the best possible treatment, experience and outcome for every family who seeks our care. To date, we’ve cared for over 300,000 babies using our proven safe and effective DOC Band® cranial orthotic. In 1998, Dynamic Orthotic Cranioplasty®, known as the DOC Band, became the first cranial helmet cleared by the U.S. Food and Drug Administration for plagiocephaly treatment and, a few years later, for plagiocephaly treatment associated with post-surgical correction. Today, the DOC Band is the only device supported by clinical studies and nearly 35 years of documented outcomes. Each of our bands is custom made using state-of-the-art technology and lightweight, hypoallergenic materials that ensure safety and comfort. Our clinics are family friendly, pediatric-focused, providing care exclusively for plagiocephaly patients. They are staffed by highly trained, specialized clinical staff that work closely with families to achieve the best possible outcome for the babies we treat. IG: @DOCBand Facebook: @DOCBand Twitter: @DOCBand #orthotics #pediatrics #cranialremolding #flatheadsyndrome #plagiocephaly #DOCBand #CranialTechnologies

Company details

Company typeSME

Company size501 - 1000

Links

Website LinkedIn See all jobs

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Job description

Cranial Technologies is the only company in the world completely dedicated to researching and treating plagiocephaly (commonly called flat head syndrome). With over 300,000 babies successfully treated with the DOC Band®, we are the plagiocephaly experts and the leader in pediatric cranial shaping orthoses.

Cranial Technologies also provides treatment with EarWell® to correct infant ear shapes without surgery. With over 600,000+ successful outcomes, EarWell® is a proven, non-invasive treatment option for families.

We are currently looking for a full-time Bilingual New Patient Coordinator (Remote) to join our rapidly growing team!

This role will be supporting our sales and intake team by handling inbound faxed referrals (warm leads) and website contact forms for a pre-determined region of clinics. The expectations will be around converting these leads to scheduled consults. This is not a queue-based role.

Responsibilities include:

Make outbound calls and use other engagement / communication vehicles to schedule new patients with first touch within 24 hours of receipt
Answer questions about the treatment in easy-to-understand ways
Help parents understand what makes Cranial Technologies different from the competition and communicate the benefits of treating with Cranial Technologies vs the competition
Address and overcome objections from families
Coordinate with territory sales reps on unresponsive or declined leads

Requirements:

High School Diploma or equivalent required
Bilingual in Spanish and English
2-3 years of customer service experience, preferably in an environment connecting with warm leads, customer retention, or quota-based goals
Exceptional communication and human relations skills in working with patients and co-workers from different backgrounds
Energetic and enthusiastic personality
Ability to manage details and strong organization skills

We offer an excellent benefits package:

Medical, Vision, and Dental Insurance
401k Retirement Plan
Flex Spending Plans
3.5 Weeks Paid Time Off plus 7 paid Holidays
Life Insurance
Short/Long Term Disability Insurance
The pay for this position is $21.00 per hour plus additional bonuses based on performance

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. **Please keep an eye on your spam and junk mail**

Please no phone calls to the clinic or offices regarding the position.

If you are unable to submit your application, please email the recruiting department at careers@cranialtech.com for assistance

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