Network Support Engineer - LATAM - 100% REMOTE

About us

At Prometeo Talent, we connect top-tier tech and engineering professionals with companies that are shaping the future. With a strong presence across America and Europe, we’re proud to be one of the highest-rated recruitment agencies in the market.

We are currently partnering with a UK-based Cisco-focused managed service provider supporting critical infrastructure and enterprise clients worldwide. Their customers include globally recognized brands, and their environment combines high-level networking operations with fast-paced technical support and strong career growth opportunities.

The Opportunity

We are looking for a Network Support Engineer with strong networking fundamentals, customer-facing communication skills, and hands-on troubleshooting experience.

This is an excellent opportunity for someone passionate about Cisco technologies and networking who wants to grow within a highly technical environment supporting enterprise-level infrastructure and global clients.

You will work closely with experienced engineers in a collaborative support team, handling real-world networking incidents and gaining exposure to Cisco and Meraki environments at scale.
 

Responsibilities

• Provide technical support through inbound tickets, calls, and emails

• Troubleshoot and resolve networking issues across Cisco and Cisco Meraki environments

• Support end users and client IT teams in a fast-paced service environment

• Configure and troubleshoot VLANs, firewall rules, VPNs, routing, DNS, DHCP, and wireless networking issues

• Work within Zendesk and ticketing systems to manage incidents and service requests

• Escalate complex technical issues when necessary while maintaining clear communication with clients

• Collaborate with senior engineers on network troubleshooting and operational improvements

• Maintain professionalism and calm communication during high-pressure situations

Requirements

• <2+ years of experience in Network Support, Service Desk, Technical Support, or similar roles

• Strong networking fundamentals, including:

• TCP/IP

• Subnetting

• VLANs

• Routing

• DNS

• DHCP

• Firewall fundamentals

• CCNA-level networking knowledge

• Hands-on experience troubleshooting networking environments

• Advanced English level (written and spoken)

• Experience working in customer-facing or support-oriented environments

• Ability to work methodically and remain calm under pressure

• Experience handling tickets, incidents, and troubleshooting requests

Nice to have

• Experience with Cisco Meraki environments and dashboard

• Exposure to:

• SD-WAN

• IPsec

• Client VPN

• 802.1X

• Experience working within an MSP (Managed Service Provider) environment

• CCNA certification

• Experience with Zendesk or similar ticketing platforms

What do we offer?

🌟 100% remote work—enjoy flexibility while collaborating with a global team.

🛠️ Work on real-world digital products at the intersection of business, technology, and data.

🤝 Equipment provided by the company

📚 Training and certifications funded by the company

🚀 Exposure to enterprise-level clients and global infrastructure projects