Key Facts

Remote From:

Full time

English

Hard Skills

Cross-Selling Account Management Mobile Marketing Sales Management Mobile Marketing Customer Retention Consultative Selling Value Propositions Revenue Growth Account Management +16 more

Other Skills

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Communication
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Teamwork
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Time Management
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Relationship Building
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Presentations
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Problem Solving

Roles & Responsibilities

Proven experience in account management or sales with a track record of upselling and revenue growth
Strong communication and relationship-building skills with automotive aftermarket clients
Familiarity with CRM systems and sales pipeline management
Understanding of SMS marketing or customer notification strategies in business-to-business contexts

Requirements:

Identify upsell opportunities within existing accounts and expand the use of Vehlo’s SMS bundles and solutions to drive incremental revenue and improve customer engagement
Present customized proposals to help automotive aftermarket clients achieve better engagement and retention through SMS-based communication
Collaborate with cross-functional teams (Customer Success, Marketing, and Product) to onboard accounts and identify future growth opportunities across multi-store customers
Meet and exceed sales targets; maintain accurate records of customer interactions, sales opportunities, and activities in the CRM system

Vehlo

About Vehlo

Vehlo solutions unlock potential across vehicle service and repair by giving power back to your people. Everything we do is driven by people who understand the auto service industry and know what dealers and independent repair shops are asking for. It’s vehicle service technology that will ignite your operations from the inside out, from leaders who have been in your shoes. Our sole purpose is our customers’ success, and our standout approach is all about making work a lot easier for them and their staff. So whether you’re expanding your footprint or just trying to make it through the week, our whole team is ready for whatever moment you’re in.   Everything we do is driven by people who understand the auto service industry and know what dealers and independent repair shops are asking for. It’s vehicle service technology that will ignite your operations from the inside out, from leaders who have been in your shoes.   Our sole purpose is our customers’ success, and our standout approach is all about making work a lot easier for them and their staff. So whether you’re expanding your footprint or just trying to make it through the week, our whole team is ready for whatever moment you’re in.

Founded: 2018

Company size: 201 - 500

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Job description

Location: Remote (U.S.)

About Vehlo:

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 60M annual repair orders, and process over $12B in payments volume annually. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.

About the Role:

This role manages and grows relationships with automotive aftermarket customers by acting as a trusted advisor, to attach additional products while improving customer communication, engagement, and retention. Its impact comes from driving incremental revenue through strategic upsells while ensuring customers see clear, measurable value from expanded SMS capabilities. The role is critical to the business because it directly influences customer lifetime value, retention, and revenue growth while feeding customer insights back into product, marketing, and go‑to‑market strategy.

What You’ll Do:

Upselling & Revenue Growth:

Identify upsell opportunities and growth areas within existing accounts, focusing on expanding the use of Vehlo’s SMS bundles and solutions.

Present customized proposals to help automotive aftermarket clients achieve better customer engagement and retention through SMS-based communication.

Drive increased revenue by selling additional products, solutions, or features, including advanced SMS bundles tailored for service reminders, promotions, and customer notifications.

Market Expertise & Product Education:

Develop in-depth knowledge of Vehlo’s Aftermarket products and how they serve the unique needs of the automotive aftermarket industry.

Stay up to date on automotive market trends, client challenges, and communication best practices to effectively present the value of Vehlo’s products.

Educate customers on how they can leverage SMS for marketing campaigns, appointment reminders, service follow-ups, and more to strengthen customer loyalty.

Sales Performance & Reporting:

Meet and exceed sales targets, including monthly, quarterly, and annual goals related to upselling revenue.

Maintain accurate records of customer interactions, sales opportunities, and activities in the CRM system.

Collaboration with Cross-Functional Teams:

Collaborate with the Customer Success team to ensure seamless onboarding & identify future growth opportunities with current multi-store customers.

Work with the marketing team to develop industry-specific campaigns and materials that highlight the value of SMS communication for the aftermarket industry.