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1st Party Mortgage Collections Agent

Role overview

Qualifications

  • Prior customer service experience (call center/banking experience is a plus)
  • Excellent verbal communication skills
  • The ability to problem solve creatively
  • Strong desire to achieve goals

Responsibilities

  • Provide the highest level of customer service via inbound/outbound calls in communication with consumers regarding mortgage assistance
  • Navigate multiple systems in a fast-paced environment
  • Maintain accurate records of customer interactions and assist customers with mortgage-related inquiries

Key facts

Other skills

  • Non-Verbal Communication
  • Adaptability
  • Multitasking
  • Creative Problem Solving
  • Basic Internet Skills
  • Customer Service
  • Goal-Oriented
  • Teamwork

About the company

AllianceOne logo

AllianceOne

Financial Services

AllianceOne offers the financial strength, imagination, technological sophistication, and a work ethic that is the envy of our industry. We define our services in terms of your goals. Our success is measured by your satisfaction. As one of the leading accounts receivable providers today, we offer a complete range of collection and contact center solutions designed to meet our clients diverse needs. The realities of managing debt has become increasingly more sophisticated due to declining contact rates and increased account handling requirements. With a robust compliance management system and a tenured operational team, we know how to connect with consumers in payment jeopardy, minimize conflict, and bring the situation to a resolution.

Company details

Company typeLarge
IndustryFinancial Services
Company size1001 - 5000

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Job description

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Description:

Now Hiring Remote 1st Party Mortgage Collection Agents in Maumee OH!

(Remote after Day 1, must reside in the Maumee, OH area)

If you are looking for an entry level position with opportunities for advancement you have found the right organization!

RESPONSIBILITIES:

-Provide the highest level of customer service via inbound/outbound calls in communication with consumers regarding mortgage assistance

- Navigate multiple systems in a fast paced-environment

QUALIFICATIONS:

- Prior customer service experience (call center/banking experience is a plus)

· Excellent verbal communication skills

· The ability to problem solve creatively

· Strong desire to achieve goals

· Basic computer knowledge/skills

· Ability and openness to work with a diverse customer base

· Works well in team settings

*Must be able to come to the Maumee office on the first day to collect equipment - 1684 Woodlands Dr, Maumee, OH 43537

HOURS: Monday- Friday 12 pm- 9 pm

PAY: $17/hour

BONUS: Eligible for up to $300 per month in monthly incentives.

BENEFITS: Our comprehensive benefits include, but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off package, Optional Daily Pay, EAP, 401k after 90 days and much more! 

You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at recruiting@allianceoneinc.com.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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