Account Director - Strategic, Enterprise Clients (Remote)

Peoplr is searching for a strategic, enterprise Account Director for our client, Quavo, in the fintech SaaS industry. This job is ideal for candidates with proven experience managing complex, enterprise client relationships in the SaaS or similar space and who have a hunter mentality to drive revenue growth. The Account Director is a full-time, fully remote role.

What You’ll Do (Key Responsibilities)

As an Account Director for strategic, enterprise clients, you will own:

• Executive relationship & value leadership: Own senior stakeholder relationships across 10–15 multimillion‑ACV accounts, acting as a trusted advisor to VP and C‑suite leaders through strategic, forward‑looking engagement.
  
• Customer success & growth strategy: Lead strategic business reviews and success planning that align client goals to products and services, uncover expansion opportunities, and support multi‑year, higher‑value contracts.
  
• Retention, renewal & expansion execution: Drive net revenue retention through proactive renewal management, adoption monitoring, and early identification of risks and growth opportunities.
  
• Cross-functional leadership & customer advocacy: Collaborate with Sales, Product, Finance, and Technical teams to close complex deals, support onboarding and integrations, influence roadmap priorities, and maintain strong forecasting and CRM discipline.
  

Compensation & Benefits

• Competitive pay ($120k-160k base) and variable bonus tied to upsell performance
  
• Comprehensive benefits including medical, dental, vision, short and long-term disability, life insurance, HSA, FSA, employee assistance programs, 401(k) with match, and unlimited PTO
  
• Fully remote schedule with lots of flexibility
  

Required Qualifications

• 7+ years of experience in client success and/or account management, with at least 3 years spent managing enterprise or strategic-tier accounts
  
• Demonstrated track record of owning and growing large, complex accounts ($500K+ annual contract value [ACV]) with measurable net revenue retention (NRR) and expansion results
  
• Exceptional executive communication and relationship skills; comfortable presenting to C-suite and navigating complex organizational dynamics
  
• Experience running Business Reviews and building multi-year success plans tied to client business outcomes
  
• Strong commercial acumen with an understanding of renewal mechanics, pricing models, and how to build a compelling expansion business case
  
• Ability to manage ambiguity and operate with autonomy; highly organized and self-directed
  
• Proven ability to uncover meaningful upsell opportunities tied to customers’ existing business goals. Ability to build, maintain, and execute on a pipeline
  
• High school diploma