Key Facts

Remote From:

Virginia (USA)

Category: Program Manager

Full time

Senior (5-10 years)

English

Hard Skills

ServiceNow Agile Software Development Performance Analytics ServiceNow Cross-Functional Collaboration Contract Management DevSecOps Service Component Architecture Business Process Improvement Business Communication +9 more

Other Skills

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Program Management
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Program Management
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Delegation Skills
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Communication
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Leadership
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Team Management
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Detail Oriented
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Consulting
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Mentorship

Roles & Responsibilities

5+ years of experience as a project manager leading enterprise IT implementations.
Minimum of 3 years demonstrated experience in leading ServiceNow implementations.
Hands-on knowledge of the ServiceNow platform (architecture, module interdependencies, and native project/agile features) and experience developing dashboards and reporting within ServiceNow.
Bachelor’s degree and Project Management Professional (PMP) certification; strong communication skills and experience working in federal IT delivery contexts.

Requirements:

Lead ServiceNow implementation programs leveraging native platform capabilities for project tracking, sprint management, and delivery governance, ensuring execution remains on-platform.
Manage backlogs, sprints, stories, and release planning across concurrent workstreams in ServiceNow; configure and maintain program dashboards, SLA monitors, and reporting using Performance Analytics and Predictive Intelligence to surface risks and opportunities.
Serve as the authorized client interface and primary accountability; liaise with client, oversight manager, technical monitor, and support services; manage multiple vendors and subcontractors; own program reporting including SLA, financials, and staffing; oversee onboarding/offboarding and access provisioning.
Coordinate and lead cross-functional teams; facilitate sprint ceremonies and stakeholder sessions; monitor dependencies, risks, and issues; escalate and mentor on agile and federal delivery norms; ensure on-time delivery of high-quality work products.

iTech AG

About iTech AG

iTech AG is a technology consulting firm that helps federal, state and private organizations streamline their operations by modernizing their systems and processes. Our goal is to turn organizations into more efficient versions of themselves, so they can achieve better, faster and more predictable results. Founded in 2008, our firm began with a small core team eager to help organizations embrace agility to thrive in today's digital world. Since then, our team has grown significantly, and our capabilities have evolved too. Today, our services include: • Management Consulting • Agile Transformation • Portfolio, Program & Project Management • Digital Platforms • Digital Innovations • Cloud & Infrastructure • Cybersecurity In 2015, iTech AG was certified as an 8(a) disadvantaged small business by the U.S. Small Business Administration. This enabled us to develop a stronger presence in the federal market by enabling agencies to procure our services quickly and efficiently. In the past, we’ve completed numerous large-scale projects for our customers, including: • Moving 80,000 users over to Office 365 • Building a Supply Chain Asset Management system that manages over 21,700 tons of commodities every quarter • Rationalizing, migrating, and modernizing or retiring over 14,000 applications and databases • Supporting and maintaining over $62 million of federal IT budget Our customers trust us with complex projects thanks to our commitment to four key values. Because we’re innovative and versatile, we find new ways to solve problems using the latest technologies, methodologies and business practices. And because we’re people-first and customer-centric, our skilled and enthusiastic team goes above and beyond to get results for the organizations we partner with.

Company type: SME

Founded: 2018

Company size: 51 - 200

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Job description

Description

OVERVIEW

iTech AG is seeking an experienced Program Manager to lead the delivery of ServiceNow solutions in support of a federal client program.

This individual will serve as the primary client-facing lead, accountable for driving discovery, aligning stakeholders, and ensuring high-quality, actionable outputs that enable downstream implementation.

ROLES AND RESPONSIBILITIES

Lead ServiceNow implementation programs leveraging native platform capabilities for project tracking, sprint management, and delivery governance keeping execution on-platform rather than in off-platform tools
Utilize ServiceNow to manage backlogs, sprints, stories, and release planning across concurrent workstreams
Configure and maintain program dashboards, SLA monitors, and reporting using Performance Analytics and Predictive Intelligence to surface risks, bottlenecks, and improvement opportunities
Oversee all contract administration to ensure full compliance with deliverables, terms and conditions, service quality standards, and applicable federal government rules, regulations, and industry standards
Direct and manage multiple, complex, and inter-related tasks and workstreams to support task order deliverables on schedule and within scope and budget
Monitor program performance, costs, scope, and schedules to meet program and client objectives; identify, escalate, and mitigate risks proactively
Configure and maintain program dashboards, SLA monitors, and reporting using Performance Analytics and Predictive Intelligence to surface risks, bottlenecks, and improvement opportunities
Serve as the authorized client interface and primary point of accountability — acting as liaison between the client, oversight manager, technical monitor, and all support services across functional business and technology offices
Manage multiple vendors and subcontractors simultaneously across projects and operations and maintenance workstreams; supervise contractor personnel including performance feedback and day-to-day task direction
Own all program reporting including SLA performance, financial status, and staffing; manage contractor onboarding and offboarding and ensure timely access provisioning and clearance coordination
Advise and engage the client on key operational and strategic priorities, providing advisory support for complex challenges and ensuring on-time delivery of high-quality work products
Build strong relationships with stakeholders
Ensure deliverables are clear, actionable, and implementation-ready
Coordinate and lead cross-functional teams of architects, analysts, developers, and designers across multiple workstreams; facilitate sprint ceremonies, technical reviews, and stakeholder working sessions
Manage dependencies, risks, and issues across workstreams — escalating appropriately, driving resolution, and mentoring team members on agile practices and federal delivery norms
Delegate and manage workstreams while ensuring consistency and quality
Review and refine deliverables produced by supporting team members
Other duties as assigned

MINIMUM QUALIFICATIONS

5+ years of experience as a project manager leading enterprise IT implementations
Minimum of 3 years demonstrated experience in leading ServiceNow implementations.
Hands-on working knowledge of the ServiceNow platform, including understanding of platform architecture, module interdependencies, and native project/agile features
Proven ability to serve as the primary client point of contact on a federal IT contract, managing task order execution and program delivery accountability
Experience coordinating cross-functional delivery teams including architects, developers, analysts, and designers across multiple concurrent workstreams
Demonstrated experience in prioritizing and managing process improvement initiatives aimed at increasing data integrity, reporting capability, and process efficiency.
Experience working with multiple stakeholders across business and IT
Excellent communication skills, including executive-level presentation ability
Experience owning program-level reporting including SLA performance tracking, financial reporting, and staffing status
Experience supporting DevSecOps practices within a federal IT delivery context, including CI/CD pipeline awareness and IT security and compliance requirements
Strong direct client communication skills with the ability to present complex technical concepts to non-technical audiences
Experience developing dashboards and reporting within the ServiceNow platform
Familiarity with federal IT environments, federal acquisition regulations, and government IT security requirements

EDUCATION AND CERTIFICATIONS

Bachelor’s degree
Project Management Professional (PMP)

PREFERRED QUALIFICATIONS

ServiceNow Micro Certifications in Performance Analytics, Agile, and Test Management.
ServiceNow CSA
Experience in multi-entity or federated operating models

SECURITY CLEARANCE

Ability to obtain and maintain public trust clearance
Pursuant to government contracts, US Citizenship is required

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.