Role overview

Qualifications

Proven product management experience in travel and tourism, with a track record of developing vacation packages.
Strong supplier relationship management across rail operators, hotels, DMCs, tour operators, and attractions.
Experience collaborating with cross-functional teams including marketing, sales, operations, and customer support.
Knowledge of travel distribution systems and backend integrations, with ability to lead API-enabled product launches.

Responsibilities

Product Development and Portfolio Management: design and curate unique travel products and manage the regional portfolio.
Supplier Partner Management: build and maintain relationships with rail operators, hotels, DMCs, tour operators, attractions, and other travel suppliers to ensure high-quality experiences.
Market Research and Experience Curation: monitor travel trends and customer preferences to enhance offerings and create differentiating experiences.
Cross-functional Collaboration and Operational Excellence: collaborate with marketing, sales, operations, and tech teams to promote, sell, and deliver packages, and ensure smooth execution and API functionality.

Key facts

Remote from: Europe
Full time
Product Manager (Tech)
English

Other skills

Scheduling
Communication
Teamwork
Analytical Thinking
Relationship Building

About the company

Railbookers Group

At Railbookers Group, home of Amtrak Vacations, Railbookers, and Yankee Holidays, we take the complexity out of rail travel for our Travel Advisors and guests worldwide. With the largest selection of carefully crafted independent rail vacations, travelers can customize any of our rail travel experiences to the most sought-after destinations throughout the world as we go to any destination, on any date for any length of time, as if the train goes there, so do we. From the world class luxury trains to overnight sleeping trains on breath taking scenic routes, we include a complete selection of accommodations, sightseeing experiences, and dining options to choose from. Amtrak Vacations: With train vacation packages connecting to the most popular destinations across the United States and Canada, Amtrak Vacations offers an eco-friendly, flexible, and fun way to discover America. Choose from hundreds of pre-planned train trips or create your own, then sit back and enjoy the journey with Amtrak Vacations. www.AmtrakVacations.com Railbookers: Railbookers is the leading operator of independent rail vacations, offering an ever-expanding range of expertly planned rail vacations worldwide. We take the complexity out of independent rail travel and offer all our customers hassle-free service, incredible travel experiences, and the very best value. With Railbookers, your next adventure by train is just around the corner! www.Railbookers.com Yankee Holidays: Yankee Holidays offers 100+ vacation packages to all the must-see and most sought-after destinations throughout the U.S. and Canada. Witness scenic landscapes of North America’s most popular National Parks or visit exciting cities on a 3 to 4-day getaway. Plus, all our packages are inclusive of accommodations, sightseeing, dining, and entertainment options so that it truly becomes your dream vacation. www.YankeeHolidays.com

Company details

Company typeSME

Company size201 - 500

Links

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Job description

About Railbookers

At Railbookers, we believe that the journey is just as fulfilling as the destination. Life onboard is full of opportunities, new experiences, and rewarding relationships.

We’re a team of diverse, talented people from around the world. As we continue to expand internationally, we strive to ensure that our culture remains alive and well -that we remain aligned and engaged. Global movements don’t spring from one individual. It takes an entire team to make an impact and do something BIG. At Railbookers, we encourage every employee to identify areas of opportunity within the organization.

Every single person at Railbookers has a passion for travel, which explains why we’re so avid about encouraging our customers to get out and discover the world for themselves. Most importantly, we embolden you to be yourself and enjoy the work you do on a daily basis. We like having a great time at work, not just outside of it.

Overview

We are seeking an experienced Product Manager, Europe to oversee and develop our portfolio of vacation packages that include hotels, guided tours, admission to popular attractions, culinary experiences, and more. This product role manages a number of key supplier relationships in the rail, hotel, sightseeing, and transportation space. In addition, you will work closely with a number of internal stakeholders to ensure the success of our product line. This role requires a deep understanding of the travel and tourism industry, customer preferences, and technical systems that facilitate product distribution and delivery. You will be responsible for curating, enhancing, and scaling our product offerings while ensuring the backend systems and integrations support these efforts efficiently.

Key Responsibilities

Product Development & Strategy: Design and curate unique, authentic, and immersive travel products that reflect consumer demand but with points to differentiate our vacation packages from competitors. Manage portfolio of product within the assigned geographical region of.
Supplier & Partner Management: Build and maintain relationships rail operators, local DMCs, tour operators, attraction providers, hoteliers, and other travel suppliers to ensure high-quality experiences for our customers across Europe.
Market Research & Trend Analysis: Stay informed on travel trends, customer preferences, and competitive offerings. Use this data to enhance existing products and identify new opportunities.
Experience Curation: Design and curate unique, authentic, and immersive experiences in partnership with our suppliers that speak to consumer but demand with points to differentiate our vacation packages from competitors.
Cross-functional Collaboration: Partner with marketing, sales, operations, and customer support teams to ensure seamless promotion, sales, and delivery of each vacation package.
Customer Feedback Integration: Gather and analyze customer feedback on packages, hotels, activities, and sightseeing experiences. Use insights to continuously improve and refine product offerings.
Operational Excellence: Ensure smooth execution of tours and activities, working closely with operations and tech teams to manage logistics, scheduling, API functionality, and customer satisfaction.
Pricing & Margins Optimization: Contribute to pricing strategies for products, balancing customer value with profitability and taking into account respective source markets.
Product Launches: Oversee the end-to-end process of launching new vacation packages including ensuring supporting technology and APIs are properly integrated, tested, and ready for deployment.
Risk Management: Identify operational risks related to hotels, activities, and sightseeing and proactively develop mitigation strategies.
Performance Metrics: Monitor and action business intelligence regarding product performance, including booking rates, customer satisfaction, and operational excellence thereby ensuring that experience standards are consistently met.

Technology & API Responsibilities

API Integration: Suggest and commercially support the integration of APIs and other technology platforms that enable the sale, booking, and fulfillment of products and services
Vendor Coordination: Work with external vendors and internal engineering teams to ensure API functionality, resolve issues, and optimize the performance of third-party integrations.